Boots — Local services in London

Would NEVER recommend a pharmacy in this exact Boots - I am chronically sick and on repeated medication for 16 years, haven’t missed a day ever, but today is the day! Arrived to Boots 10 mins before they closure ( due to my working hours) , with approved prescription, but the member of staff( already dressed up in his jacket and ready to leave, so couldnt see his name badge) told there is no chance for me to get even emergency medication as system is down ( maybe also he already switched it off, and didn’t wanted to turn on). I ve explained the situation- that for me having a day without this medication can end up in a hospital. He told me to call ambulance than ( !!!) Also he just postponed the situation to his collegue and left as it was already too late for him + all he would tell me is that it is my fault - i came too late - what actually made me wonder if the system was actually down!

Hope Boots will take this situation futher and proceed it to the moment when all ur staff would be aware of how serious their work is and that what they are responsible for is human health, especially for the people who are suffering whom chronic sicknesses, and need medication to actually be able to survive another day. + also create a system to ensure everyone gets their emergency medication ( all I asked for were 2 pills , so I could come tomorrow and take...

This pharmacy provided very bad service. I booked it 2 weeks earlier but it cancelled my booking on the day of appointment when I planned to get out. Fine. Then it rescheduled me one week later. When I came the pharmacist forgot this appointment... Okay maybe she was too busy at that day. But she even forgot to prepare a cotton or sticker before taking the vaccination, leaving me for 2 minutes and keep saying 'where's my cotton' and finding in the small room.

While, I'm not the only person who got the cancellation. My boyfriend was rescheduled as well, but was told that the pharmacy system was not allowed to book, and he could just come at 6:45pm and got the vaccination. After this notifying call, there's no confirmation or even a message. However, when we got there, we're told the pharmacy was closed and need to reschedule it by ourselves online. But the thing is we can't do it coz the first booking was already be cancelled by the pharmacy and this time haven't got the booking reference due to the pharmacy system error. We explained to a staff and he said we should come early tomorrow with booking, otherwise he can't get vaccination without booking.

We will never choose this pharmacy anymore. Not...

On 24/08/2020, I entered to buy some essentials when I witnessed the security guard follow and taunt a young man and his daughter. The poor gentleman was simply asking the security guard to stop following him as he was with his child and felt uncomfortable. I watched this and was eager to intervene but was in a rush to catch my train. This is unacceptable behavior. Whilst I fully appreciate the security are doing their job, the tone and language the security guard was using is unacceptable. I clearly heard the customer say time and again that he is with his daughter and therefore does not want a confrontation and that the guard is making him feel uncomfortable following him around and asking questions. As a father myself, I would've felt exactly the same. The gentleman later stood a few yards away from myself, paying for his items and was apologising to a member of the staff for escalating the matter and asking the store manager to get involved. It should have been the customer service reps apologising to him for his experience not the other way around. Particularly as by this point, the customer had paid for his items thus proving that he wasn't there with his child...