Boots — Local services in London

On my recent visit, I was served by a staff member named Ferdaus, whose behaviour was extremely unprofessional and disrespectful. I presented three vouchers at the till, and when I politely mentioned that on a previous occasion they had been scanned together to save time, Ferdaus suddenly raised his voice in front of around ten customers, saying: “ARE YOU TEACHING ME HOW TO USE THE TILL?” I felt very embarrassed and humiliated.

I calmly explained that I was only referring to my past experience. He then responded in an aggressive manner, telling me: “I can refuse to serve you, do you know that?” — which I found shocking, as I had done nothing wrong.

Furthermore, he mishandled the voucher process and incorrectly attempted to charge me £1, even though the vouchers fully covered my purchase. When I asked him to rescan the items properly, he became visibly angry, rudely told me to take my items, withheld my vouchers, and did not even provide me with a receipt.

This entire incident left me extremely embarrassed and uncomfortable in front of other customers, and I am very disappointed with the way I was treated. I expect staff at Boots to behave with courtesy and professionalism — something which was completely lacking in this situation.

I kindly request that this complaint be investigated, that appropriate action be taken regarding Ferdaus’s conduct, and that I receive a response from Boots confirming this matter has been addressed.

I have always valued Boots as a trusted retailer, but this experience has shaken my confidence in your...

I had such a great experience at Boots Opticians High St North in East Ham – truly 10/10 for customer service! From start to finish, the team went above and beyond to help me.

Halima, the optician, was thorough and professional, and Rana was incredibly helpful in guiding me through the process of choosing the perfect lenses to suit my face. I never felt rushed or pressured – just genuinely supported.

The aftercare has also been fantastic. Special thanks to Sarad, who not only adjusted my glasses perfectly but also made me feel like a truly valued customer.

I wouldn’t hesitate to return and would highly recommend this branch to anyone looking for excellent service and...

It is one of the horrible shops on the high street. I will never go there again. I was collecting an online order this afternoon, and a woman (I should not call her a lady) on the till was so inept that she was unable to put the order number in the system and then asking the name etc. I bet she never attended the school. At the same time, she was so rude and inefficient that at the end she passed me to another colleague. I do not know how these kinds of people get jobs but I am sure she will never get prompted. She can make a fool of her manager once but not always. I told her on her face that she is a problem for Boots and I think Boots should find a way to remove...