Brandy Melville — Local services in London

I went into this store a few weeks ago, and it was empty except for the woman behind the counter and a security guard. The security guard was complaining loudly that they'd recently received an email from a mother, saying, 'you gave my daughter a mental health illness'. The woman behind the counter starting talking about how Brandy Melville clothes 'aren't even that small' and 'sorry if you can't fit into them but these clothes sell and that's the way the world works.'

What they don't seem to realise is up the road from this store, there's a children's eating disorders clinic. A lot of the patients come down to Brandy Melville and get upset when they can't fit in the clothes. While obviously this isn't GIVING kids mental health issues, it's pretty obvious that BM makes it's money off of making people feel like they have to fit into clothes that ARE smaller than the average teenage girl, yet it markets to teen girls. If the staff don't care about that and want to work there then fine, but at least have some discretion and don't discuss distressed emails from mothers of suffering children at full volume in front of customers. I could've been that mother, or any mother of those girls, just trying to buy some cute jewellery or something. Why make it an insensitive and...

BE AWARE: My daughter and her friend visited this popular outlet today. My daughter paid cash for a dress that she was unable to try on because of restrictions. When she got home, she tried the dress on and found it didn’t fit. She returned within an hour and purchased an alternative outfit. There was a £6 saving, which was returned via a credit note, even though she requested the cash. This company DOES NOT provide refunds (or so we were told when we called to query this issue). Even though they cannot, currently, provide an area for you to try on clothes. It’s really disappointing and I have asked my daughter not to shop...

Workers are so rude and impolite. One worker whispered to another why my younger sister (who is 13) is in here because she looks a bit chubby (she’s a size 8). The teens & adults here are so insensitive and rude. It’s appalling! They should fire everyone and hire kinder girls who are supportive! We walked in and not even a welcome but side eyes and gossips. So unprofessional!

The security guard followed us around as I walked to check some clothes and wasn’t even to trying to subtlety follow us. Left us no space and made us feel uncomfortable. DO NOT GO TO...