Parker James Estates Ltd — Local services in London

I’ve been a tenant with Outlet Residential agency for some time now, and I have to say, my experience has been absolutely fantastic, all thanks to Kerrie and the outlet team. From day one, she has gone above and beyond to ensure my experience is as smooth and stress-free as possible. Kerrie is not only incredibly professional, but she’s also warm, approachable, and genuinely cares about the well-being of her tenants. Whenever I’ve had a question or needed assistance, she’s been there—quick to respond, knowledgeable, and always ready to help. It’s rare to find someone who is so dedicated to making sure that every detail is taken care of, and Kerrie does this with ease and grace.

What really stands out is how Kerrie consistently exceeds expectations. Whether it’s dealing with maintenance issues or simply offering advice or guidance, she’s always proactive and reliable, making sure things are resolved quickly and efficiently. She’s never made me feel like an inconvenience, no matter how big or small my request has been. It’s clear that Kerrie is fully committed to providing exceptional service, and that reflects on the entire agency.

Thanks to Kerrie’s tireless support and attention to detail, I feel valued as a tenant, which is something I haven’t always experienced with other agencies. The level of care and professionalism I’ve received is truly unmatched, and it’s a huge reason why I have no hesitation in continuing this relationship long-term. I couldn’t recommend this agency more highly, and it’s all because of the amazing service Kerrie and her team provides. She truly goes above and beyond, and it’s this level of care that makes me confident I’m in the best hands...

When it came to selling my house last year I automatically went to one of the high st names. This was a decision I very quickly regretted, as they were useless, unhelpful not to mention expensive should they have actually sold the house. It was only when a friend asked why I hadn't looked to Outlet to sell my house did things change. I stupidly hadn't really thought of Outlet doing sales, I had walked passed the Outlet sign in Soho for years but had just thought of them as rentals. So the next day I called them to see what they could do for me. I spoke with a lovely guy called Javier who was world's apart from the guy at Fxxtons, helpful and actually listened to me. Within a day I had received a call from the boss Joshua, photos had been taken ( which were amazing) and a brilliant brochure produced. The house didn't sell quickly as the market was tough but it was not for want of trying or effort from Outlet/ Javier. Outlet understood my cash situation so they reccomended a short term let, which I agreed to. They then went on to let, manage and run 3 short term lets which was just perfect for me. They then went on to sell the house 9 months later after a lengthy negotiation which they also handled brilliantly. Did I mention I was abroad on business for most of this whole experience? Which made things really hard but having them there to manage the whole process was the best descsion ever. Would I reccomend Outlet ? YES YES 100% YES. Thank you Joshua , Javier and the whole Outlet team. As for the other agent that "tried" ...... well you may be bigger and on the high st but I won't be coming back to you EVER ! Or...

I have been using Outlet since I started renting my rooms out three years ago. It is a site I would and do recommend to others, whether they are looking for accommodation or, like me, renting out accommodation.

When looking for new lodgers, I often browse through the ads leaving them a message about my ofter. Whether people are interested in my ad or not, more often than not, I get a reply back. This way, it feels more active and alive than many other sites. Some of the replies, even though not interested in the rooms offered, have led to friendships developing. Likewise, the monthly social meetings they used to hold between landlords and lodgers/tenants have also been very beneficial, as they offer a very useful opportunity to meet others looking or searching to share ideas and experiences over a drink or few in a friendly environment supported by the Outlet team.

Through these meetings I have enjoyed tremendous support and encouragement from the team and their expert advice and opinions. It can be surprisingly daunting trying to find suitable lodgers/tenants, but just knowing the team are there to help makes a lot of any anxieties far more bearable than otherwise. I can easily write this because I have experienced their help and support on many occasions, for which I'm extremely grateful. I wish and hope everyone using Outlet feels and experiences this as...