Penhaligon's Kings Road — Local services in London

Visited the Kings road store on Saturday with my little girl. After smelling a fragrance I wanted as a concession in harrods beauty where I received incredible service. I decided get more from a flagship store as I wanted a true experience in a shop with all the products. I walked into the store and felt immediately judged. I did a lap around the store and not once did the 2 staff members ask how I was, if there was anything I was looking for. I approached them and asked them about a few products. Tried to engage in conversation asking which was the most popular fragrance and which they preferred. Still not prompting any questions back about what I was looking for.

Slightly mortified at the abysmal service I just grabbed a discovery set for travelling. I payed and it was wrapped as if my two year old had done it and the staff member quickly went to the door and opened the rope that was blocking the door, ushering me to leave.

I am honestly shocked at the atrocious service and wrote to customer services who just said ‘it’s an isolated service and the store manager is sorry’ and that was the bulk of the email. Not gestures or anything to encourage me back to the store or Penhaligons for that matter. It has left such a bitter note about buying from this brand. A true shame as they have some...

I am writing to express my disappointment after a recent visit to your store where I was accompanied by a friend.

During our visit, I was treated in a way that felt dismissive and judgmental by a staff member. When I asked to smell a perfume, I was told that if I wanted to try it, I should purchase a discovery set and test it at home. I also mentioned a fragrance I liked, only to be told it was “boring.” I found that comment rude and unnecessarily critical — fragrance is personal, and no customer should feel belittled for their taste.

Additionally, the staff member told me I couldn’t touch the perfume samples, which made me feel even more restricted and unwelcome. This was especially frustrating because, at the same time, another staff member was openly spraying perfume into her own scarf — clearly showing that testers were accessible and in use. It created a clear sense of inconsistency and unfair treatment.

Both my friend and I left the store feeling uncomfortable and disappointed. I entered genuinely interested in exploring your fragrances, but I left feeling judged and excluded. This is not the level of service I would expect from a luxury brand like...

Divine and exquisite perfumery. If you don't know Penhaligon's please drop by for a little bit of heaven on the Kings Road. The staff are delightful and very knowlegable about their perfumes. Penhaligons do a massive range of fragrances. Sit in one of their chairs and be dazzled by the most beautiful fragrances. The service is unhurried and bespoke to you. You are bound to find a treasured perfume which will be your signature for life, or you could keep having lots of fun trying all their gorgeous perfumes. They do sets of small samples to purchase which you can get in the shop or online if you can't get to one of their exclusive shops. If you love your perfumes, how have you not found this shop yet? Update 10 June 2019. ...The shop used to be opposite Pauls, a fab parisienne style pâtisserie, but moved recently now opposite Peter Jones, a skip from Sloan Square. A must visit for Chelsea. Catch no. 11 bus from Victoria Train station to Kings Road. I visited recently again and the staff are so helpful - this is becoming my regular guilty pleasure! Visited again today 19 June, impeccable and friendly service as...