Stirling Ackroyd Estate Agents London Bridge — Local services in London

The company use electronic documents. Do not sign these as they are totally out of your control. I left a provision in the box provided that had been agreed only to find not on the electronic version; which i had to ask for a copy of as it was not provided.

They also use Letting Hub who are a specialist insurer and reference agency. They were rude, demanding and abrupt. I specifically told them not to talk to my accountants and they went ahead, found the number, and called them anyway. Unreal.

The guy I was dealing with was nice enough although he promised something he simply lied about later. Unfortunately i trusted him and the provision i left in the agreement was deleted. I can't even find that document now.

My biggest gripe is the number of departments and forms. You get them from everywhere. The company must be run by accountants, always a bad idea, to whom cost efficency is more important than client service. They don't seem to realise the bigger cost is not having anyone want to deal with you.

They also claimed the flat would be professionally cleaned. Black scuff marks and greasy stains were left all over the walls but that, apparently, is not dirt and so doesn't get cleaned.

No doubt they will reply with some idiot platitudes, If they make any changes or improve i will update the review later. That way we can see if platitudes were in fact...

I had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often ignored or only addressed after significant delays.

Additionally, the agency seemed more focused on collecting rent than actually supporting tenants. Despite always paying on time, the moving out process was equally frustrating (and continues to be stressful c1 month post end of tenancy) with unfair charges. To this date my deposit is yet to be returned as the landlord (with advice from the agency) has sought to deduct unfair charges, despite no maintenance being required during the duration of the 2 year tenancy and the property being vacated in a pristine condition.

I would not recommend renting through Sterling if you expect reliable property management and good customer service. Nor will I be using them as an agency to list or rent future properties I own giving the unfair treatment I have experienced as a tenant. I have already filed a complaint with their complaints team. In addition to my original complaint, I filed a follow on complaint to the email address provided below on 24th of December and have not received a response or...

Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair.

Stirling Ackroyd messed up the Tenancy start date and they only noticed way after we've signed the agreement. We ended up paying 2 extra weeks of rent because of this. They did an "internal investigation" to find out who's fault it was inside the company but of course they didn't find anything... They were somewhat apologetic but told us that there were other renters in line to take the property, in case we didn't accept the new conditions, and refused to pay those 2 extra weeks FOR AN ERROR THAT THEY MADE. After that they put a lot on pressure on us to decide and quickly contacted us when it was time to receive the move-in moneis.

The whole process was a lot more stressful for us than it should have been and they can only get away with these practices because of the current housing crisis. I hope I don't have to interact more with them until the end of my tenancy and will avoid renting from them at all costs...