Su Bridal Boutique — Local services in London

The worst place to buy anything from. They was so quick to take our money for our bridesmaid dress. But never actually made the dress to how we asked for it. The staff was appalling. They was very rude, not helpful, even made the bride to be cry. Our dresses were not made from scratch and looked nothing like what we ordered. And the shop are convinced the dresses we ordered are 100 percent accurate. They’ve refused to give us a refund. And the man who sits at the desk who took our payments eventually said we can get a refund then a few minutes later then back tracked on what he said. Awful service!!!! If you are thinking of getting married or buying a dress for an occasion forget about this shop. Unless you want a serious headache 🤕 AVOID AT ALL COST. I’ve reported them to my bank to get...

Took my deposit 10 months before my wedding and sold my dress one month before the big day and then gaslit me that they have the same one but it wasn’t similar at all. I attached the two photo of original and second one. It was a disaster of going back and forth one month before my wedding. They ruined everything. I was crying and almost had a heart attack. I has to start shopping all over again. At the end, I got a dress from somewhere else that I didn’t like just to make my wedding happen. They refuse to give back the deposit because they say the second dress is so similar to mine. Please have a look in the attached photos and decide if...

If I could give no rating I would! This business is so unethical in their practices! Do not order anything from here as they will sell you a dream and spoil your dream. We ordered wedding dress in February it's August there is no dress! The bridesmaid dresses that where meant to be made to measure have been brought from a website based in Turkey and do not fit as they are not made to measure of which we ordered 1st week of April! I've raised complaint with action fraud about this company as its fraud and they don't want to offer us a refund! Do not order from here you will regret it! Under consumer law we are entitled...