Uber Boat by Thames Clippers - Bankside Pier — Local services in London

Unacceptable and overpriced private service that feels more like a scam than anything else. The boat to Battersea is every 30mins, but boats are so full that only the exact number of people that come out can come in. There is no info on the available seats for the next boat.

So we had to wait for more than an hour, including the 10min delay of the boat. Because we "touched in" our card before queueing and we ended up waiting for so long, the system "assumed" that we took 2 boat trips instead of one and charged us double the fare. That's 15.40 per person instead of 7.70 to go to Battersea. Unfortunately I didn't manage to get that refunded, it's so complicated! So one wonders how much money the company must make from all the non-refunded overcharged trips every day, this is huge.

Best to use the tube or buses and if you want a river experience, then...

Thieves! Delays! Expensive! Unreliable!Bought an adult ticket and a child, very expensive. Needed to travel from bank to battersea power station on a 15 minute journey. Unexpected Severe delays of 45 minutes. Was assured I could get a refund. Asked for the refund online and was told I couldn't be refunded! Here is uber boats reply to my refund request: "I’m sorry that you were unable to board your preferred sailing due to some delays in the services.  We were exceptionally busy on the day of your intended travels and we are unable to guarantee that each vessel will have sufficient space to board each passenger on their preferred sailing, which may require a wait for a suitable vessel.  This information is relayed for our customers in our conditions of carriage.  Unused tickets do not form part of our...

Incredibly poor service and a long delay. They promised a five minute wait to get on a boat, but we’ve waited for almost an hour. They almost let us on once and they still made my whole family go back in the queue. There’s barely anyone in the line yet it’s taking this long. The waiting platform is also on the sea so it shakes and is so hot and uncomfortable to wait in. They barely give any time to board the boat and when we wanted to refund, their process was unclear and unhelpful, so we decided to just wait in line. They offered no help or solution and just expect us to wait an hour after promising only a five minute wait initially. I understand why they only have a 2 star rating on google. I would not recommend for anyone...