Heavenly Spa London — Local services in London

The name is on the experience. I celebrated my birthday here and did the heavenly afternoon tea spa day. My afternoon tea was booked for 1pm then my treatments for 3:15pm. For my preference I would of preferred a 4pm massage slot so I could enjoy the facilities a bit more because after that ethereal massage I was ready to sleep. I get monthly massages at various spas and I felt robbed after experiencing this, I should of known better as I have titanium status, but never used the hotel spa always went outside, from the moment we started the spa day, our waitress and bartender were incredible so relatable. The food on the afternoon tea was really good as well, everything was fresh, the charcoal buns and goji bread were my favourite and pair with the paradise cocktail, you can also ask for a refill however you wont be needing it, its more than enough for two. We then moved onto our spa side of the day, where the receptionist Faban was 100/10. The changing rooms were well cleaned and restocked discreetly and frequently, the staff member doing it I didn’t get her name but she was lovely. The women’s changing facilities have a female only steam room which is nice, but there is also one in the thermal suite, along with a sauna, ice machine and experience shower. The experience shower in the suite was a bit disappointing, nothing for those of is who don’t want to get out hair wet, Westin maybe some larger shower caps or a hand held spray? The pool and hot tub were clean I have a thing about the edges of pools being green i wont get in otherwise. The poolside area was great definitely instagramable and the theme is soul calming. My masseuse came to get me from poolside, we talked about how I wanted to feel after and I always say reborn or brand new. She accomplished just that, we used the sleep and tranquility oil which again was heavenly(I felt relaxed for days after), I was asleep within 5-10mins. After my full 60min massage she got me some Jing camomile tea and moved onto the quiet relaxation zone which has light snacks and refreshing lemon or lime water. I can’t remember my masseuse name but she was really good, my friends masseuse was great too and recommended some products based on their conversation. The whole experience was ethereal. Thank you Westin we’ll...

I visited Heavenly Spa over the weekend as a birthday treat from my friend, and she booked the Cheers and Chill package. The package included a 30-minute express treatment, use of the spa facilities, and a complimentary glass of wine or cocktail.

From the moment I arrived, the staff were so friendly and welcoming, even taking the time to wish me a happy birthday, which made the whole experience feel extra special. The spa facilities were relaxing and well-maintained but the highlight of my visit was definitely my massage with Diego. He made sure I felt comfortable throughout, applied just the right amount of pressure, and gave one of the best massages I’ve ever had (and as a massage girly, that says a lot!).

Overall, it was a lovely experience from start to finish, and I left feeling relaxed, pampered, and very cared for. I’d highly recommend Heavenly Spa and especially Diego, however all the masseuses were lovely and my friend enjoyed her massed with...

I booked spa packages (Heavenly Essential escape) for 2 family members, who thoroughly enjoyed their experience, although they said the pool area was quite busy on a Saturday and quite hot (same temperature as the sauna). They received 2 meals which were "beautifully presented", but the chicken lacked flavour, although the other guest enjoyed the salmon.

Unfortunately the booking process was painfully tedious. I was unable to book online and had to do so over the phone, which led to calling on several occasions to clarify details as staff would give conflicting/inaccurate information about my details, the packages, times of treatment, confirmation emails etc. A family member also shared the same negative experiences after several calls too. Fortunately when finally taking payment, the member of staff was able to make the necessary amendments to the booking.

From the guest's feedback I would recommend the services, but the booking system needs...