Progress Centre — Local services in Manchester

We had 4 tickets (paid £28 each) which didn't disclose a last entry time. We came at 6:30pm to an event which was on 4pm-11pm and were originally turned away. We saw others experience the same. We the returned and explained that we had come from Sheffield and had bought tickets. We were then allowed in but my dad was turned away by the owner of the venue (she said her name was Ellen) who said that he could be at risk of being hurt. My dad was sober and displayed no physical weakness/limitations.

The staff were extremely rude. We even spoke to the headline act (Chaos in the CBD) who was at the door and even he asked if they would allow my dad in but they then said they didn't have tickets scanners so were then turned away again.

We stood by the doors for a while after and saw many other groups experience issues getting in. It looked very crowded when we looked over the fence. I believe they turned us away as they may have over sold tickets but tried to use different reasons as a scape goat.

I'm not one to ever write reviews but we had this planned for months, we drove a long way to see the artist we had waited a long time to see, just to be treated very poorly. I hope this feedback con be used constructively. Maybe consider that this was for fans of music not just people on a random night...

Absolutely appalling customer service!!! We had been looking forward to this event for months – planned, paid, and made arrangements well in advance. The event was cancelled last minute with no refund, no rescheduled date, and no explanation. It was suppose to take place on the 9th August and we were told we would hear back a few weeks later but have heard nothing!! Since then, they’ve ignored every single message we’ve sent. We booked through Skiddle and they said they must wait for the funds to be returned from the organiser. This isn’t just bad customer service – it’s complete disregard for the people who support them! We’re left out of pocket, disappointed, and furious. Canceling last minute is one thing; ghosting your customers after taking their money is unforgivable. If you value your time, money, or sanity, stay far away from this venue until they learn how to treat people with...

I’m not one for leaving reviews but I felt it needed one. I was apprehensive to go to this event due to the past reviews but the event was brilliant, plenty of clean and stocked portaloos, plenty of bars to go to, decent bouncers. We were blessed with lovely weather so didn’t have to worry about rain. There isn’t any cover though so if it’s forecast rain be prepared to get wet. You’re there for the music so who cares. I would have given 5 stars but the main stage area I felt was lacking. More speakers are needed towards the back the sound was very quiet if you didn’t go towards the middle or front. Overall awesome day the Balearic Garden event delivered. Amazing crown amazing music and...