WHSmith — Local services in Manchester

Absolutely disgustingly rude from female staff member, in her 50s with blonde hair tied back. We had purchased £44 of items for 5 of us travelling. She was on the till. We was told that she shouldn't be serving us with so much stuff when they are busy. I stated we are paying customers paying with cash. Her response was 'it doesn't matter. We are busy that's what the self service tills are for. Bear in mind the self service tills open where card only. I explained that to which she responded it doesn't matter. I replied that she was rude and I don't work here to serve myself. She huffed and puffed whilst serving us. As we walked away. My 8 year old granddaughter commented about how rude she was. As a paying customer I should be able to go to a till and be served without a...

"I bought Cîroc vodka — if they hadn’t cut ties with Diddy, I wouldn’t have. Very happy with the discounts. As for the ladies (staff), I didn’t really need to be pleased with them, but they were polite and kind anyway. And they didn’t need to be pleased with me either, to be honest. Honestly, I never thought Diddy suited Cîroc. Maybe it was the shape of the bottle? I don’t know. Well then — Diddy can do other ads. Now let me drink this vodka and listen to Tupac— then you’ll...

On November 1st at your Manchester Terminal 2 store, a young blonde staff member went above and beyond to help me when my card declined at the self-checkout. She kindly paid the remaining £3.50 for my meal, allowing me to eat before my long flight. Her warmth and kindness truly turned my day around. A small act that made a huge difference during such a difficult day. If you ever see this,...