Kareem's Grill — Local services in Newcastle upon Tyne

I can’t complain about the taste. Their Garlic mayo is probably best i have ever tasted in North East. But this is the 4th time completely disappointed with their service. I am just a fool to keep on going after these many times. I always order a pizza with no sweet corn. I am not allergic-tic to sweetcorn, but i hate it. Literally like if had a list of things I hate, 1st thing would be my ex and sweetcorn goes next. I have ordered at 9.10 PM and they told like it would be ready in 10 mins. I have reached there by 9.22PM. I can agree with the grace time. But after 16 mins (27 mins after placing order), they are offering me a pizza with sweetcorn and simply saying they made a mistake. They did that like 4th time for me. There is no one who says deliberately no sweetcorn on a pizza. But still they messed up for 4th time. They didn’t even cared to say simple apology. Imagine, if this thing happened to a British customer, i am sure they would have said at least a sorry. Unfortunately even though I have spent a lot on buying pizzas from them, my skin tone didn’t let them to ask an apology. I am fed up as i need start my day early. I asked for refund which they have given. Thanks for the good times at your place....

On my first visit to this establishment, I had anticipated enjoying a samosa chat. Unfortunately, I experienced a negative occurrence as I was deceived by the vendor. The advertised offer stated that a sum of £10 would entitle me to a samosa deal, consisting of two samosas priced at £5. I specifically requested one vegetarian and one chicken samosa. However, the vendor insisted on charging me £10 for this order, leading to a miscommunication. To handle the situation, I pretended to have a limited understanding of English. I feel compelled to inform you that I am a student at Newcastle University, pursuing a degree in Criminology, and therefore, I am not ignorant as you insinuated, as the owner of this establishment would claim. To summarize, my expectation was to receive four samosa chats for a total of £10. Upon inspection, I discovered that the package contained only two samosa chats. This incident demonstrates the establishment's deceitful behavior, as the quality of the product was unsatisfactory, lacking in taste. Furthermore, the staff exhibited ignorance and were unhelpful. Consequently, I returned the subpar food items to the shop and proceeded to report this incident to the appropriate...

I’ve been a loyal customer of Kareem's for years, and I’ve always had positive experiences in the past. The staff used to be very cordial and accommodating, which is why I kept coming back. However, todays experience was incredibly disappointing. I placed an order ahead of time, expecting it to be ready when I arrived, but it was delayed by over 20 minutes.

When I asked the staff about the delay, their response was rude and dismissive, which was completely out of character for the place I’ve supported for so long. The food, of course, was still great once I finally got it, but the poor service and lack of professionalism really soured the experience.

It’s a shame to see a place I’ve enjoyed for years let down by such an experience. I hope this was just a one-off issue, but I’m hesitant to return unless there’s a noticeable improvement in both the staff’s attitude and communication...