Pizza Pronto — Local services in Sheffield

Honest review: The order was nearly 30 minutes late when it arrived. The food was cold. 15 minutes after the 8pm delivery time while I was still waiting I rang the contact number for Pizza Pronto. I was told that the driver would arrive in 1 minute. The driver in fact arrived 10 minutes later. The order was also missing sauce and chips. I was told over the phone that the order was lacking due to a 'change in menu' - I declined for their offer to resend the driver with the chips as I was already irritated by the long wait and by the order being wrong. Seems to me like they need to be more organised (and more honest). Also I tried to ring them back several times but they did not answer the phone - (so they should improve on their manners and integrity as well). So just to summarise: the food was nearly 30 minutes late, the food was cold, the order was wrong. Took place...

Was unfortunately scammed out of a tenner from this particular Pizza Pronto. Waited and listened up to 40 minutes beyond the estimated time of arrival - nothing. No knock, no lights; order listed as "Delivered", and card transaction went through. Requested a refund or a second delivery. They refused. Took the money and moved on.

Advice to future patrons: They're open until 3am, but don't order beyond midnight. If their driver gets lost, they'll eat your food and go about usual business.

EDIT: Re-ordered the day after. Opt'd to pay by cash this time. Driver handed me the food and receipt, then went about my day. Police came few days later. (Driver called them) Showed them the receipt, transaction, and explained the situation. Didn't see anything wrong and went about their business. 5 out of 10. Wouldn't get scammed again. One order received, one order...

Customer service here is an absolute joke. After messing up my order they failed to rectify this, instead being extremely rude (both the delivery driver and the person on the phone) and unhelpful. I will not be ordering from here again, I am left with only a sour taste in my mouth instead of the food that I ordered and paid for.

Edit: clarification in response to the owner

Not once did I ask for free food, after speaking on the phone another pizza was offered to be delivered. I did not want free pizza I simply wanted the food that I ordered. These mistakes happen, however dealing with both the driver and the store left me feeling the need to leave a review due to the abysmal customer service and how...