Stoke Ski Centre — Local services in Stoke-on-Trent

Owner somehow had my original review removed. Which leads me to believe that the rating for this ski centre is inaccurate. However here is a repost of my review.

I haven't been back to this ski centre due to the owner making myself and my partner feel uncomfortable and unwelcome.

The following is a review of my experiences at the times I visited:

Myself and my partner purchased a block booking so that I could teach my partner how to ski. We were coming to the ski centre every weekend, my partner would practice her skiing and I would use the freestyle equipment. It intially became very frustrating with how this ski centre tried to get as many people on to the slopes as possible. Thinking primarly about money and not safty. Additionally it was mostly children being packed onto the slopes, making it even more hazardous. I made a complaint to the owner at the time about this, and his response was to ban us from using the freestyle equipment, rather than help us use the facility we paid for. The owner was extremely passive-aggressive, rude, and "kept telling us we don't have to come, we can go elsewhere". So we ended up getting a refund for the remaining sessions and going to another local ski centre.

My previously removed review has a very disturbing response from the owner after he stalked me on social media. I have a copy of his response if anyone would...

We booked the party pack for our son’s birthday. It was great fun. Due to a problem on the motorway many of the guests were late, the staff took it all in their stride and allowed us to delay the party start time and subsequent party food. We had full use of the slope and had a brilliant time, all the kids absolutely loved it, age ranged from ages 2-11.

The dining area for the kids is nice and has a separate entrance from the main cafe, it has banners and happy birthday bunting up so it’s nice. We too party tablecloths for the tables, which I’m glad I did so made it a bit more festive. Food was fine, freshly cooked & hot, although only comment is that there’s was not quite enough for each child to have a bit of everything.

The staff were lovely and very helpful. I can’t recommend this place enough, well worth a visit! Thanks...

We had such fun tubing, we did the smaller slope as we had young children with us, they had such an amazing time, lots of laughter and excited screams. £7 per person for the fun tubing (as at 26.09.21) for 45 mins. There is the adrenaline tubing as well which is £12 per person on the bigger slope, that is for older children and adults, at present, it is for aged 9 and over. It is essential to pre-book this activity as covid restrictions only allow so many to use the facilities at one time. It is also possible to book parties here, we have been for both a normal session and a party. We cannot fault it at all. There is a large carpark, a cafe and toilets on site. On the other slopes there was skiing lessons as well as practice sessions. I highly recommend this place and we cannot wait for.our next...