Costa Coffee — Restaurant in Stoke-on-Trent

As a sub group to our regular WI (Let's Make Jam) a friend and I run a book club called the Jamanory Book Hub. We meet regularly at this Costa and really like it here. The staff are friendly and always willing help. We aren't a big noisy group and I sometimes take my 3 children (2x teans and a tween) who are happy to sit and do homework up a corner and discuss what going on in their own lives, amongst themselves. We normally go on a Monday when its usually pretty quiet and there's usually about 5- 6 of us including a lady with a guide dog (who is always immaculately behaved) and we are always made to feel welcome. There is a disabled toilet inside as with most Costas but there are also more toilets in the adjoining foyer of the cinema. Its always kept clean. There are always a good selection of biscuits and treats - hence the reason my entourage (kids)...

Staff are lovely great service but now don't give extra beans when you visit, only now give the same as any other costa. This is wrong because the odeon costa do not allow you to redeem a free drink this is why you received extra beans on your visit. So now will certainly loose customers...

Went in to order a drink was being charge more than what it said on the black board behind the till and the staff were not willing to charge me the right price for the drink and there was apparently no one on site to sort it out. Will never use...