Aaron's Rent To Own — Local services in Abilene

Worst service ever. I am seriously appalled at the lack of professionalism that this place has. We've done business with Aarons for years, and have had some ups and downs with them. But nothing as bad as what we have gone through with this particular location since day 1. They called my Pastor and family members I had put down as references on THANKSGIVING asking for money. That was our first and only late payment ever. And was simply because we were out of town and had no internet access to make a payment. Dustin is who we have talked to majority of the time, and he always feels the need to argue with me, and scoff when I try to hold him to his word. He told me last month when I made a payment, that we were paid off, and then calls today asking for money for another YEAR. I reminded him of our previous conversation in which he clearly stated multiple times that we no longer owed. I asked him to send me a copy of my contract and he refused. Regardless as to how this situation ends up, we and other friends of ours who have had the same issues will never go back. We will take our business elsewhere, and continue to warn others of the shadiness of...

If I could give a 0 I would. Worst service hands down I've experienced in my life. I purchased my washer and dryer through them last year and paid it off last month which overall was fine besides never being able to get the service for my washer I requested that was still covered. Then I decided to purchase a desktop. Worst mistake ever. First they didn't even give me the desktop I requested but I dealt with it. I called a few times about it and never received a call back. I had 20 missed phone calls on the day my payment was due. 20 MISSED CALLS, and 5 voicemails. Definitely not the first time it had happened but this time was out of line. The gentlemen I spoke too was very rude. I decided enough was enough and took the computer back. Where I was not greeted, the lady at the counter told me she could care less about my problems and continued to argue with me in front of other customers and workers. Never again will I purchase from people who have no respect or...

⭐ if I can leave 0 Stars This has been one of the worst experiences I’ve had with a furniture store. We’ve been rescheduled three different times in the same month for the delivery of our bed and TV. When I called to get answers, I spoke with Sal, who claimed to be the manager. Not only was he unprofessional, but he also said he had “no power” to fix the repeated mistakes being made. If management can’t manage their own store or deliveries, that says a lot about how this location is being run. At this point, it feels like they don’t even want to make a sale. Absolutely ridiculous and beyond disappointing—save yourself the headache and...