The Home Depot — Local services in Abilene

Okay, where to start.

You can almost never find a associate to help you. You usually have to go hunting for help. They often dont have what I need in stock. The biggest thing was flooring. DO NOT USE HOMEDEPOT FOR FLOORING. The first person we talked to was Marvin. He showed us the carpet and got use scheduled for measurements and told me I would have carpet in my home July 5th as I requested because I would be off of work and my wife a child would be out of town and need it done while they are gone. I went weeks thinking we were good to go. Until July 1st comes around and I get a call from Marvin asking when I would like to come in a pay for it and get it scheduled. I was shocked, I thought we were ready to go, they already had my card number. But no. I go in and pay for it and talk to Mike the assistant manager. They say that the carpet is not in stock, they have to order it, the installers have to inspect it and then they would schedule me. But he wants to compensate me for the troubles after it is installed. Mike says they will install on July 22nd. So I request that day off of work (today) and get a phone call around July 18th and they have to reschedule me for July 23rd. I request that day off too. This morning, the day before the install, I get a voicemail from the install team that the installer no longer works there and they are going to have to reschedule but dont have an exact date. I go to the store and talk to assistant manager Ti . Tim reaches out to install team, we wait a long time for anyone to answer the phone. The install team couldn't find my account. After 5 tries they find i . But the person that handles the scheduling is gone for the day (at 11AM) I got a terrible gut feeling. I have been rescheduled three times. I have had problems at the store level and the installer level. No one is talking to each other. And the reviews on the installers "Cooper Installation Services" is absolutely terrible. Horror stories on there. I am canceling my Homedepot credit card and never shopping there again. I have spent thousands of dollars there and never get the customer service I should get. I am also out the money I would have made if I hadn't taken of work and I'm sure homedepot isn't compensated me since I canceled the order. I will be having Young & Company do my carpet and Lowes is my new...

So I'm writing this mainly for you folks out there (like me) who purchased their riding mower from the Home Depot, and had no clue how challenging the delivery would be, and the true realities of what to expect when you receive your mower.

First, I will mention that the delivery company (AAA Cooper) was professional when I called them after not receiving my mower on the original specified day. Their driver was friendly the next day when he delivered the mower. He called me earlier that day and we worked out a drop off time of 6:00pm - 6:30 pm; unfortunately, it was well after 7:00pm when he actually showed and it was already starting to get dark.

What I was not expecting was that the mower would be fully crated and that the steering wheel, seat, hood, and battery would all be disconnected. These things are not assembled upon delivery like other companies do (Lowe's for instance) but I still had no problem doing the assemble, except for the fact that it was getting dark outside and hard to see.

The main problem was getting the mower off the crate(s) it was on. First we had to disassemble the whole crate, which was screwed together with over 20 screws. The mower sat on top of two crates, a normal one on the bottom, and another one that the mower sat directly on top of that had multiple slats cut out of it so the mower could sit in a way that it wouldn't move during delivery. This mower is heavy! We had no tools to lift it off the crate, so my wife and I literally lifted and pulled it off the crate with maximum effort and a lot of time spent.

Now again, I'm writing this review for others that go into buying a mower with the Home Depot and don't have a clue what to expect, and had no one warn us or give us a heads up that once the mower is delivered, you are in fact on your own. I think a courteous thing for Home Depot to do would be to make a call or send an email when a customer buys a mower and share with them what to expect at delivery; that way the customer is better prepared...

My husband and I shop here all the time. Today we were spending a lot of money buying a professional paint sprayer. It just so happened that this paint sprayer was about $27 cheaper on amazon. I’ve worked at Home Depot in Austin, TX so I know Home Depot does price match guarantee. It’s clearly stated on the store policy which anyone can read. However, we were told today that Home Depot does NOT do price match for online retailers that have the EXACT same item cheaper. Now when I worked at the Home Depot in Austin, we DID do price match guarantee from any major retailer, whether it was online or local. We never gave our customers a hard time at all, we simply looked at the ad they showed us and we price matched, because technically, that is store policy. We were given such a hard time today, we stood there for 20 minutes just trying to get a price match. We did finally get one after we asked to speak to a manager. However, we shouldn’t have had to do that. If this is store policy, which it is, a customer should not have to stand there for 20 minutes and read an associate the store policy for price matching. It was very frustrating and makes me just want to buy stuff on amazon, especially since it’s cheaper and, apparently, the Abilene Home Depot employees were not taught store policy. If the Austin Home Depot can price match without giving customers a hard time, I know good and well that the Abilene Home Depot can. I was extremely underwhelmed by customer service we were given today. Y’all almost lost a $400 sale because you were giving a customer an issue over price matching, which only required you lower the price $27. That is BAD customer service and shows that you don’t train your employees on the store policy for price matching. You will most likely continue to lose business if you don’t train your employees on store policy and basic customer service. The only reason y’all are even getting 2 stars is because y’all did FINALLY match the price. Make no mistake, Amazon IS your...