Grand Jewelers — Local services in Abington Township

If I could give this so called establishment 0 stars I would. My experience has been a complete nightmare. I gone in to browse and I liked a particular piece, it was a Diamond and gold pendant. It was only one carat. I asked if he had something similar but larger. He showed me another pendant. I asked what the carat weight was in diamonds. He told me 2 carats. I went ahead and asked him a few times more if it was actually a total of 2 carats. He said yes it’s 2 carats. I agreed on a price as I was under the impression from what he stated was once again, 2 carats. Otherwise if it was anything less than 2 carats I would have never paid the ridiculous amount that I did. Later that day I opened the box. There was no “tag” on the pendant. He cut it off right before putting it in the box. On the receipt it read that the Diamond pendant was only 1.63cts. 4 days later I returned to the store to tell them that they lied and sold me something that wasn’t as described. At that point I lost trust and wanted my money back. Instead they once again lied and showed me other pieces. I told them I don’t want something else. I want a full refund. They said no and stood their ground. All they care about is the sale. Not the customers needs or concerns. Don’t waste your time with them and certainly do NOT buy from them. On top of lying to make a sale they don’t stand by their product. Don’t trust them. They are all scummy SCAMMERS. Worst shopping experience. 0...

I cannot say enough great things about Junior and Roosh at Grand Jewelers in Willow Grove! From the moment I walked in, they provided exceptional service, making me feel valued and appreciated as a customer. Their professionalism, knowledge, and genuine passion for what they do set them apart.

Junior went above and beyond to ensure I found exactly what I was looking for, taking the time to explain details and options without ever making me feel rushed. His expertise and honesty gave me total confidence in my purchase. Roosh was equally fantastic—warm, welcoming, and incredibly helpful throughout the entire process. Their teamwork and customer-first approach made my experience seamless and enjoyable.

If you're looking for high-quality jewelry and outstanding service, I highly recommend Junior and Roosh at Grand Jewelers. They truly care about their customers and make sure you leave feeling happy and satisfied with your purchase. I will definitely be returning for future jewelry...

I wish I could leave zero stars honestly. Terrible service and communication. I bought my bracelet here and brought it back to get sized. They said it would take one day... So 1 week and a half later I get a call stating the bracelet is ready.... when I get there to find out the bracelet was shipped to a whole different state.... Its been since Friday when I went in and I still don't have my bracelet. This is ridiculous.

I usually don't even bother with reviews. But this place was the worst experience I ever had buying jewelry. No...