Zales — Local services in Abington Township

Customer service today at this location was so unacceptable. We put an ring on lay-a-way in the beginning of this month. Never once were we would it was mandatory to purchase the warranty nor were we told that it was an additional fee to get the ring sized. When we went to pay the balance and have the ring sized we were told we had to pay all these extra fees. We explained to the associate that we did not want the warranty only to have the ring sized. The associate once again stated that we could not have the ring sized unless we also purchased the warranty. Sir. We don’t want the warranty. When another associate stepped in asking what was going on the associate who was helping us stated “they trying to get the rings for free” EXCUSE ME 😡 both my husband and I both work and can clearly afford our item. Who does he think he is making a comment Like that. At this point we are beyond frustrated and simply want ALL of our money back (he charged my card the balance and I don’t have the ring) I also want my deposit and I will NEVER step foot in that store again nor will I recommend anyone there. So frustrated and annoyed. Totally unprofessional. Ps. When you sell jewelry be sure to tell the customer all that the price includes, don’t let them walk in blind.

Major disappointment Will be posting the...

I brought a gold necklace here for repair and was told it would take approx 2 weeks and they’d call me when complete. 3 weeks go by no call, I call the store multiple times to confirm it’s ready - no answer it just rings and rings. This goes on for a few days. After trying to call a million times I check online to which I see I can track the repair (was never told this) and see it had been done for 4 days but the box that is suppose to include a photo of it is empty so no completion photo of the repair.

The store is listed online as closing at 7pm on a Thursday so I get out of work and shoot over there as fast as I can in the rain to make it on time, I live 30 mins from there. Make it there at 6:20 and the gate was already closed. The lady who I’m assuming was the manager was walking to the front and I ask her if they close at 7pm, she tells me they close at 6:30(online says 7???) I try to tell her my situation to which she says “well we’re closed” then just completely ignores me and continues to lock her gate and walk away. SO RUDE! At this point I’m just hoping they have my necklace in tact because I’ve received 0 correspondence regarding it. I’m regretting trusting this store with my jewelry.

I will NEVER shop here again. Horrible...

Beyond disappointed! Purchased and requested engagement ring to be sent out for sizing. I was told it would take 2 weeks which was ok because I didn’t need the ring until sept 7th for a trip I planned to propose to my gf. I call the store August 31st to check on the ring. The representative told me it was still in the shop and that she would call to put a rush on it after I explained when I needed it she was the only one to show any concern for my issue. 3 days later can’t get any one on the phone cause they don’t answer or busy tone. I call again on the 3rd Finally some one in the line. I get the same old song that because of COVID they are backed up and they’ll call when the ring is ready. And that it should be in store by the 5th my deadline before trip NOTHING!! I call again while on my trip Tuesday sept 8th they tell me the shop was suppose to send my ring out next day shipping but accidentally sent it 2 day and that it should be there by the end of the day since they didn’t get their shipments in yet, Wednesday no call Thursday no call and today Friday the 11th phone...