Despicable. Went in with working phone with a cracked screen and left with it more broken than when I walked in.
I went in because the screen on my Galaxy S23 Ultra was cracked. They quoted me $350 and said once I paid, they would order the screen and it would take 1.5 hours to replace. I thought the price was steep, but decided I would go ahead and get the screen replaced since I still owed money on the phone. Little did I know, I was making a terrible, terrible mistake.
I bring the phone in the next day and am told to come back in 1-1.5 hours. I leave, come back and I'm told the screen was replaced, but the phone just keeps rebooting. They say they need to troubleshoot it, but assured me they would have it done later that evening. I call them right before they close to be told that they still can't figure it out and they need to order a new screen and hold onto my phone for the night.
The next day (Friday) I call and they tell me that the technician doesn't even come in until 3, so I wait and call back then. I'm told the screen is replaced, but now the phone won't connect to cell service. They also say that need my phone password to test things out, which I reluctantly give, but which made me extremely uncomfortable. I go to the store and find that my phone now has a working screen, but will not read the SIM card and therefore has no cell service. I'm told that if I go to AT&T, they can load an e-sim into it, but if that doesn't work they can get a new part for my phone on Monday that should fix it. I go to AT&T and after spending 45 mins with them, they tell me my phone no longer seems to have an IMEI number and is coming up in their system as an iPhone XR instead of an S23. They try correcting it with no success and I'm told that I could try going to Geek Squad and they might be able to reset it. I went to geek squad and was told there's nothing they can do. I reluctantly went back to Jersey Quik Fix again and was told to hold onto the phone for the weekend and bring it back Monday for the sim reader replacement.
I keep the phone for the weekend, now with a new screen, and am able to use it on WiFi, but without cell service. The screen looked and worked fine, however I noticed a couple things. In addition to the SIM card not working, the S Pen was no longer being detected and I couldn't get it to sync with the phone. On top of that, I noticed that the battery life had gotten tremendously worse. It used to last well over a day with heavy use. It now only lasted maybe 4-6 hours before requiring a charge, even with the screen off and the phone just sitting there.
Monday comes and I'm pretty pissed off, but hopeful I'm going to have a working phone again after 4 days. I call at 3 and am told the part will be in at 4:30 and the work will take about 1.5 hours. I go in again (30 min drive each time) and wait around for an hour and a half and go back in the store. I'm told the sim card reader is replaced, but the phone is doing the same thing. They tell me they can hold onto the phone for an additional 2-3 days to see if they can figure it out, I can just take it as is (and still pay for the screen!) and see if it'll have a better trade-in value that way, or they can put the old screen back on and give me a refund. I told them just to put the old screen back on and give me a refund. I then had to leave the phone overnight once again for the old screen to be put back on.
On day 5 of my 1.5 hour repair and I picked up my phone more broken than when I started and there was additional damage/scratches that weren't there before. They promised a refund in 1-2 days and after 2 days, I opened a dispute with my credit card.
I will never go back here again and I hope you don't waste your time and money at this "business". Truly shameful communication, practices and customer service. Worst "store" experience I've had in my entire life, bar none. I can't stress enough how unpleasant this experience was or how strongly I recommend that you steer clear...
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