Express Furniture — Local services in Akron

Our experience with Express Furniture was a textbook example of over and above excellent customer service. We went into the store on December 15 found exactly what we wanted: two tall white kitchen storage cabinets. We ordered them and were told they may be in stock and could be delivered next day. Later that day we heard back from Mike Simcox (owner of Express Furniture) that they only had one, but should have the second one by midweek. That was fine as we hadn’t expected next day delivery in the first place. There were several more glitches along the way that were out of his control. The second cabinet was found but had a chipped door. A replacement cabinet was ordered but the manufacturer had slightly changed the design and quality so they didn’t match. With most business transactions these issues would have become more and more irritating. But Mike Simcox called at every turn and clearly and sincerely explained and apologized. He would already have a fully developed alternate plan. He went over and above ordering and installing a new door. He offered to deliver the items in his personal vehicle for an earlier arrival. We received our two cabinets today exactly one week from order. His polite and efficient young delivery men were done in about 15 minutes. We love our new cabinets and would recommend Express Furniture...

We decided on a particular Sauder Computer Desk and Hutch to replace our very old unit. Of course, after much searching, we could not find the exact model we decided upon. Not available anywhere, including the manufacturer. That was until we came across Express Furniture online in Akron. Owner Mike informed us that that he indeed had the exact unit in stock that we were searching for. And at a fantastic price. Bingo! After making arrangements to drive to his store for purchase, we decided we would add a matching Sauder TV Credenza, which Mike informed us he also had in stock. Again at a very attractive price. Nice. We made the hour drive to Akron, after checking measurements, so that the 3 large boxes would confidently fit in our vehicle. We met with owner Mike and he couldn't have been more pleasant. He informed us that he's been in the furniture business for 30 years, including 6 at the current location. If you are in the market for ready to assemble furniture, give Mike a call. Or stop by his store. We are glad we did. I think you will be, also. We can definitely recommend Mike at...

I was in the market for an entertainment center, but it had to be a specific style of entertainment center because it was a gift for my mother. Once I found the model I wanted I did lots of research to find the best price. This is how I came across Express Furniture. The product I choose was very heavy so it had to be shipped by a freight line and not through UPS. I called and spoke to Mike. Not only did Express Furniture have the best price I could find anywhere, even straight from the manufacturer, and knowing that I was going to have to pay a hefty shipping charge to be shipped to Nashville, Mike took an additional 15% off of my product to help absorb some of that cost. So after the discount and shipping charge it was still cheaper than anywhere else I could find. I would definitely recommend Express Furniture and I will absolutely use them for my future...