Twisted Headz Smokeshop — Local services in Akron

Nice selection. The young man working the counter was kind and helpful. I went in to purchase a new electronic smoking apparatus. I purchased the Firefly 2plus. Got it home, read what little literature there was. I hopped on the manufacturer website to get additional information, then put it on the charger. It wouldn't charge. I trouble shot for a moment with no luck. No worries, I'll return this 230 some dollar purchase and exchange or get something better. Let's start with the product was never used. It was put back in the packaging nicely, I had my receipt and I was kind to the counter folks, because not their fault. They made a phone call, not sure if owner or manager. I was told absolutely no returns. That I have to contact the manufacturer and I have to do the returns, which who knows how long this is going to take? I even offered to buy something of better value. I'm easy to work with. I just want something that works. I went to a brick and mortar store with the information I was going to pay a little more, which I did. The same product is on the manufacturer site for 175, but I didn't want to deal with the hassle which is why I was ok with it. To think I almost bought the volcano yesterday! So I'm just stuck if I make a 500 dollar purchase too? I understand business is tough and everyone thinks their right and many times they're not, but I think I'm probably with the majority on this one. I'm not wrong and this is not good business practice. Nobody wants to spend their hard earned money on something that doesn't work. I could just hand my ex-wife my money. It's the same thing! Buy from here at your own risk.

Edit: spoke to the folks at the Mentor store. It's the same thing. At least the kid at this location got me the number and email for customer support for the product. Basically, I would not buy from here. They can't back the product they sell. Although reading through the reviews, I see they helped other customers and allowed exceptions with the exact same same product. If this is a known problem, why do you carry the product or why not test them when you receive them? I wouldn't be so pissed if it were a 5 or 10 dollar gadget. You get way you pay for, but 240 bucks and you're on your own!? I will let everyone know this place sucks. I will inconveniently add it into conversation with people, like'hey, how about them Brownies yesterday?! Playoffs! Twisted Headz sucks, I can't wait for...

Cashiers aren't attentive and often have a blatant look on their faces. Prices are somewhat high and have been hesitant to buy any sort of glass-work due to their poor customer service. My first visit I had bought a hookah set and once I had gotten home to assemble the piece, they had given me the wrong down-stem... I took it back in search of a down-stem replacement and the cashiers exact words were; "It has definitely been a minute, since you have bought this piece"... it had been three days... God forbid I have other things to do besides making sure they sell me the advertised product. In conclusion, they said I was...

Does not “smoke the competition” barely anything in there “smoke shop” wise, service is lackluster and everyone that walks in is getting id’d for one persons purchase even if you’re clearly much older than the soy boy with the nose piercing behind the counter asking. If you’re looking for a Vape set up though he’d be happy to sit there and talk to you about it for 10 minutes while other customers just stand there waiting to grab some paper cones and leave. Be my guest but LITERALLY anywhere else has MUCH more of what you’ll want or need for a much...