Jordan Smoke Shop — Local services in Akron

I bought $96 worth of product from this store on 3/11/23. One of the disposable pens I bought did not work. It came half empty and wouldn’t hit. I bought 2 pens and the other worked just fine. So I went back today 3/23/23 to exchange it. I took the original packaging and the receipt. My friend and I explained what was wrong with and that we just wanted it replaced. The two girls working looked at it, questioned that it was even broken when it clearly was, told us that we waited too long to come, and then told us they do not have a return policy and that I should have checked it before I left the store. They stated that everyone else does so it was our fault for not checking. At this point I was furious, not because I cannot return it, but because of how the situation was handled. The girls were very rude, gave us different excuses as to why it cannot be returned and implied it was our fault. I understand not having a return policy, but that should have been stated as we first explained the problem. I was offered a discount on a new one, which I declined because I am not spending my money at a place with employees that treat customers like that. Don’t waste your time or money here unless you want bad customer service and the risk of getting...

Asked for quartz banger for my rig. First time I used it. Cracked. Took it back was assured it was quartz no refund dumb me bought another one. This one cracks second use. Call them. Guys lies about selling lots of them. I was there 3 weeks ago to buy my rig and they didn't have these. Like most people he got embarrassed and told me to get lost. He wouldn't even test out one of these cheap things in the store. Just heat one up and see for yourself. I got robbed. Just go to Short Stops on Massillon road for your glass and vape needs. You'll thank me.... I've never in 10 years had a problem with them. They sell both glass and quartz. On my second attempt to reconcile this in a positive way that we can both benefit from the repeat business. I went back with an actual quartz banger from king of vapes to show then the difference mind you 7.49 much cheaper too. The young man behind the counter got literally hostile with me. Called me names and told me to get out. Not a good look with other customers in the lobby. Never coming back. I can order the smok I tried out online cheaper anyways. Bummer people are...

Nice selection of products with good prices, very clean and well lit. They have a lot going on! Lottery, and other services that someone who dosen't even smoke can take advantage of! The guy that was running it, sorry not sure what his name is, was super friendly. I was disappointed that my first choice of pens one was broken, and the other same color did not work. But I got a pretty green one, and got 10% off the price. It worked out in the end, and I would have still made a purchase. Love the fact that they are open later than other shops too! I'd visit this store again in the future without a doubt. Glad my friend...