Dungeon Tattoos & Body Piercing — Local services in Alafaya

If I could leave 0 stars I would. Came here with someone wanting to purchase a new nose stud. As we've never used neometal studs before we asked to see the backing of one to see the length only to be argued with and told by the owner he wasn't going to walk into the room they keep them in (none were on display in the case) to show us what they looked like as he "didn't want to walk back and forth". Sorry but I'm not going to purchase a $40 piece of jewelry before seeing what it looks like. Will NOT be back... It's a shame because they did have good quality jewelry and I wanted to purchase after confirming what the backing looked like...

(Edited after lazy owner replied) I would just like to point out your mistake in your reply.. We first nicely asked you to show us the nose piercings you have available to purchase, we only were annoyed and stated we were leaving after you refused to show us the product after you snapped at us stating "It's not going to change". WHAT? it's a completely different piece, not for an ear piercing but for nose, so obviously we would like to ensure the size is what we wanted. You state "What you showed us wasn't going to magically change" Yet you did NOT show us the piercing we were inquiring to purchase, only a COMPLETELY different one, so we did not decide to NOT believe you didn't have shorter options, we were basically told we need to purchase them in order to THEN see them. Yes, they are different from the ones you showed us. But that's ok, you wanted to lose an $80 purchase for your laziness for not wanting to walk 5 feet to the next room so we can actually see the size before we purchased it. Also if it is "protocol" to take all customers into the back room we would have then said ok, we will purchase this and go get it measured. We were not once told AFTER buying it we would then get it measured. You would think since we kept asking to see them in person you would have said that?? But you didn't? If you were honestly too lazy to even do that you could have told us to come back tomorrow nicely instead of snapping on us. But that's ok we found a NICER, cleaner store nearby. Recommend all stay away from this unprofessional shop.

Also I love how the other person I came here with and had a bad experience with the rude owner refusing to walk to the back room to get the jewelry so we can see before we purchased it, but made it seem like he "refused us service" to her reply (Sable) That did not happen, after we asked him politely a few times to see the actual jewelry we wanted to purchase and him literally saying basically he wasn't going to waste his time to get it unless we bought it first, we then informed him (not rudely might I add) that we were leaving to look somewhere else with nicer employees. We did thank the nice younger girl working there and told her she was very helpful before leaving and that she did nothing wrong as WE LEFT by our own choice. Wow I cannot fathom how incredibly psychotic the owner is with him trying to lie like that. Good luck to this shop we informed everyone we know in the area to stay away. Also wanted to point out we came in about 45 minutes before they closed. Wasn't aware buying only a piece of jewelry would be such a hassle for...

I understand, (given the location of the place ) that the people who work here may deal with the "college kid" crowed.... they may have people who come in with lack of knowledge/ or even customers who are rude, hey maybe they have to answer redundant questions. I understand having off days too. HOWEVER, I have never been treated so rudely from a "professional place of business" before.... and by someone who was highly talked about in the community. I had high hopes for Leo as I have heard good things about his work. I was told he was the best in Orlando and very reputable. Needless to say, We walked in, quietly and politely waited to be seen by Leo ( Yes we did schedule an appointment a week or so ahead of time). We were greeted VERY rudely, it did not stop there. At one point he said "put a mask on or get out" in a very harsh loud tone towards others who just walked in ( we have no issue wearing a mask or respecting any rules in place for one at all, I'm sure those other people have no issue with respecting that either) that reaction alone to people was uncalled for. While we were talking to Leo about the piercings process/ jewelry Leo was incredible unprofessional and.. again.. rude. Many questions were greeted with unprofessional responses... and a lack or care in general ( I wanted to leave at this point) We inquired about specific jewelry size suggestions for a pervious pieced septum, to which Leo responded "You guys are making this very difficult ( or mislabel / something along those lines)"... because of a single simple question... that shouldn't have received a response like that. At this point I was so shocked, uncomfortable, and dumbfounded by his attitude, I left the studio to sit out in the car. This is a grown man, running a place of "business", where is the professionalism? I honestly can not believe this man owns this place, as it appears he knows nothing of customer service or respect for others. Like I said, hey if your having a bad day, I have been there, I get that... but under no circumstances should you ever take it out on anyone else... LET ALONE YOUR CLIENTS. I read over some other one star reviews and it appears this is a reoccurring theme, to which is responded to by again a rude, aggressive, and extremely defensive. Body modification is supposed to be something beautiful, fun, and exciting, yet Leo single handedly made this experience terrible, which is unfortunate. My boyfriend has gone to Leo a few times ( which to me is now shocking), this was my first interaction with him. I am so dumbfounded and flustered that I'm still sitting...

Yes, I'm a client, have been for years. I'm sharing what worked for me, what didn't, things I did that made them wanna steal my ability to send pics forever and the end result over ten or so years and months of sitting, silently for hours, paying attention, taking it all in, as I became a human coloring book. 😁

Call ahead. Either make an appt for a quick consult (tatoo is small, have a pic and there are no to minimal changes) and see if there is an available time to come in and get your desires fulfilled.... With regard to tattoos or piercings. No magicians here guys. If you are looking for custom art, call ahead for a consult and tell them that! These guys are pretty chill and, without inundating them with screenshots, can turn your vision into a piece of walking art if you allow THEM to direct you in what they need.

COMMUNICATE! Wishy washy decisions won't go over Well for you if you can't make a decision on what you want permanently inked/pierced on your body.

Know what you want. Where you want your new art to be. AND listen to the artist/piercer and their recommendations. Remember, this is what they do for a living and likely know just a tad more regarding the subject matter than you do.

Appreciate their professionalism, time, and artistic abilities regardless of what they are doing for you. This isn't a hobby for them. They have strict policies in effect for the safety of you and others. Don't get ticked because they won't do something, they all are the utmost professional people and have earned that respect with their education (continuing), extreme amount of experience and safety guidelines by which they follow.

Don't call for a quote or ask over social media. There is no way, aside from "I want a 4 leaf, all green, clover behind my ear", for them to know how big it will be, how much detail, what the 'canvas' looks like, how long it may take. All of these plus some are vital and must be taken into consideration in order to give a quote.

There is only one thing on my body that doesn't belong to an artist at the dungeon. He is our 'family' go to for tattoo guy! Lol! I have two daughters which have both been initiated and are hooked! Neither of them will get work done elsewhere; one learned the hard way on a spur of the moment decision. 3x back to the other shop before it looks like it won't fade tomorrow.

Use the handy guideline above and your experience should be an enjoyable one! YOU leave happy with your choice and...