I have been going to this shop for the last 2 1/2 years. I really liked them up until recently. A couple of months ago after getting my nails done they started breaking and popping off. I went to another shop for two months and that did not occur.
Two weeks ago from this past Wednesday I received a a pedicure and a gel fill on my nails. At a week a half I had to come back to the shop because my right thumb nail broke. Two days later my index finger on my right hand broke. I went back to shop to get it fixed as a presentation next week and wait 90 minutes to have ONE nail repaired!! The shop was packed for whatever reason on a Wednesday but I was only there to get one nail fixed.
There was no apologies for the wait. The owner Lily was sitting right next to the lady repairing my nail and I expressed my frustration in having to come back within two weeks to get two nails replaced after spending $63 in her shop exactly two weeks ago. It was if she did not care and provided no apologies. Clearly she has a enough customers not to care that I was a dissatisfied customer.
I really liked this location however, I will not be returning to this location not only because my nails were clearly not week done but because of the lack of customer service in order to make the...
   Read moreWhen it comes to nail salons in the Avalon Park neighborhood, this spot stands out above the rest. From the moment you step inside, you're welcomed with warm smiles and a friendly atmosphere that makes you feel right at home.
What really sets this place apart is their reasonable pricing without compromising on quality. They provide top-notch service that rivals any high-end salon, all while maintaining a budget-friendly approach. This balance is a testament to their commitment to customer satisfaction.
Communication is a breeze here, making it easy to express your preferences or ask for any specific nail art or treatment. They go above and beyond to ensure that you get exactly what you want, resulting in beautifully manicured nails every time.
Perhaps the most impressive part of their service is their flexibility. Even when I drop by without an appointment, they are always accommodating and manage to fit me in. This level of convenience and customer care is what makes this salon truly special.
Having tried multiple nail places in the past, I can confidently say this salon is the one I'm sticking with. If you're in Avalon Park and in need of excellent nail service, look no further. This is the only place you'd ever want to go to for your...
   Read moreAvalon Nail Spa did a good job on my nails and the people are nice but the service here is awful, I’ve been here multiple times due to convenient location, I’ve even made appointments but somehow a “15 minute service” or a “45 minute service” always ends up being an hour or more. Yes, they always managed to get you in but they almost always double book and have you sitting to the side with your nails half complete waiting for the next step (I’ve waited almost an hour to the side waiting for someone to paint my manicure with my nails already prepped) or they have you waiting in the waiting area after you made an appointment in advance. They act like they have consideration for your time even if you let them know in advance and they agree to it but almost always they do not care. I’ve never left a “bad review” before but do with this information...
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