I currently have a Credit/Debit card for a nonprofit organization with Frost bank. Approximately once a month, we have a fundraiser where we go to Costco, Samās, or H-E-B to buy items. 90% of the time that I try to use my card I get a decline for some sort of security reason even though there is plenty of money in the account. This last visit at Costco, I tried my pin once and it was declined, and then I tried to bypass the pin and use it as a credit card. It was declined again. I ended up using my personal Prosperity bank card, which always seems to work fine. When I called up Frost bank, they said I was locked out, because I tried my pin too many times even though I only tried it once. Furthermore, it locked me out of the Online app and they said that takes 24 hours to reset. Thumbs down and very...
Ā Ā Ā Read moreI do not bank here at all but I absolutely will in the future. I came in here today to cash a check that was given to me from a colleague and from the minute I walked in to the minute I left everyone was super friendly. When I told him I just wanted to cash a check no one rolled their eyes or grunted, no one came and tried to get me to sit down with the banker to open up a bank account. And there was no fee to cash the check! It was the most pleasant experience I have ever had with a bank that I do not bank with. What an excellent customer service experience...
Ā Ā Ā Read moreĀ Ā Ā Read moreBe aware that if you open an account here ... You are automatically opting in to receive regular telemarketing calls from them ... Unknown numbers; leaving spam messages to call back and talk about investing, house loans, etc. When i complained, i was advised to go to my online account to opt out of spam calls (All caps -- Why would anyone want to be opted in for spam calls?