Frost Bank — Local services in Alamo Heights

I currently have a Credit/Debit card for a nonprofit organization with Frost bank. Approximately once a month, we have a fundraiser where we go to Costco, Sam’s, or H-E-B to buy items. 90% of the time that I try to use my card I get a decline for some sort of security reason even though there is plenty of money in the account. This last visit at Costco, I tried my pin once and it was declined, and then I tried to bypass the pin and use it as a credit card. It was declined again. I ended up using my personal Prosperity bank card, which always seems to work fine. When I called up Frost bank, they said I was locked out, because I tried my pin too many times even though I only tried it once. Furthermore, it locked me out of the Online app and they said that takes 24 hours to reset. Thumbs down and very...

I do not bank here at all but I absolutely will in the future. I came in here today to cash a check that was given to me from a colleague and from the minute I walked in to the minute I left everyone was super friendly. When I told him I just wanted to cash a check no one rolled their eyes or grunted, no one came and tried to get me to sit down with the banker to open up a bank account. And there was no fee to cash the check! It was the most pleasant experience I have ever had with a bank that I do not bank with. What an excellent customer service experience...

Be aware that if you open an account here ... You are automatically opting in to receive regular telemarketing calls from them ... Unknown numbers; leaving spam messages to call back and talk about investing, house loans, etc. When i complained, i was advised to go to my online account to opt out of spam calls (All caps -- Why would anyone want to be opted in for spam calls?