Alaska Massage Clinic — Local services in Alaska

Extremely disappointed by the customer service of this company. I will never work with them again. I had three massages at AMC in Anchorage, before the first massage I asked them to give me a quote of services based on my insurance. They told me I would just have to pay the copay. Great. I got two massages. I went in for a third massage and asked again to make sure I wouldn’t have to pay anything extra, the assured me I was covered under insurance. I made a joke and said “okay I just want to make sure because I don’t want a $500 bill to come in the mail” and the lady laughed and said “don’t worry I wouldn’t let that happen to you.” A few weeks later I get a call that I owed $550 and they had made a mistake in quoting me, they had some staffing changes and the staff that informed me of costs was new. They did me a solid and gave me the rate they charge customers instead of what they charge insurance and dropped it down to $225. Although not completely happy because shouldn’t have had to pay that balance because of their mistake in the first place, I accepted this. I made a payment of $50. The person on the phone said as long as i was making a good faith effort to pay my balance I would not be snt to collections. Approximately two weeks later, not even know time for me to get another pay check, I received a text threatening to send me to collections of my bill wasn’t paid in 30 days and that they had not heard from me. Obviously they had heard from me, I made a payment two weeks prior. I responded to the text and called the office immediately. Though somewhat friendly they informed me that none of my story was documented and that as it stands I will be sent to collections in 30 days. They are sending me the paperwork to get set up on an “official” payment plan. On four occasions their office staff were incompetent and gave me incorrect information, resulting in me having $225 bill that I would have never received services if I had know it was going to cost me so much. If they waived the $225 I would more than happily return to them and pay full price for the services. However, because of the multiple mistakes made by their staff along with the poor customer service I will not return and cannot recommend this business to any fellow Alaskans. Youre better off anywhere else or you might end up with a very high unexpected bill and...

Edited 4/10/2024: I have been coming here for the a while now. My review is still a 5 star review. Jaycee has been the best LMT i have ever had. You can tell she cares about the patient. I don't think my words can express how amazing she is. Dr. Rebecca is also amazing. She takes the time to listen when you tell her what areas are bothering you. She will asks questions about the areas to determine the next step and then communicate fully what her plan is and make sure you agree and understand the next steps. The front desk ladies are also amazing. Always greeted with a smile. It is like going to see friends when you come here. A very comfortable atmosphere has been created with this team.

When I come to Alaska massage clinic, I don't feel like a number. What i mean by that is rushed in and rushed out just to be another patient. I feel heard. Everyone takes the time to listen to you. Everyone will take the time and explain everything when you have a question. It is amazing going somewhere and feel valued as a patient. Some places around Anchorage have changed to see how many patients they can fit into a time block. I know there is a time limit here, but it doesn't seem to be as strict as other offices around town. I hope this never changes as most places around town I have stopped going because of the rush in rush out and not feeling like the provider is listening or hearing my concerns.

Original review: Alaska Massage Clinic has surpassed my expectations as my chiropractor and massage experience hasn't been the best in the past. The team here listens and discusses everything. I highly recommend...

I have had an amazing time at Alaska Massage Clinic. All of the providers I have worked with are very knowledgeable, but Tammy Joe is a truly special provider. She has made a huge difference in my recovery through her trigger point release medical massage techniques.

For context, I tell on the ice in March and broke my ankle in 3 places, requiring emergency surgery and an extensive recovery period. I have dealt with severe pain since and was struggling to make progress in mobility due to pain and impingement at the surgical sites. After just two sessions with Tammy Joe, I began to see marked improvement in my mobility and a decrease in pain sensitization and impairment. Now after a handful of sessions, the improvement is so clear that my physical therapist expressed surprise that I was doing so well with some of the mobility. I still have a long ways to go, but I trust Tammy Joe implicitly to help me get there. She was also so amazing at making the sessions feel safe. Since my injury was so traumatic I have shed tears during medical massage sessions while we slowly work those locations to release and heal. Cannot recommend her, and the entire staff at Alaska Massage...