Albany Amtrak Station — Local services in Albany

Really hard to know how many stars to add.

What can you say of efficient, cool, environmentally-friendlier transportation (wonderful) that's also participating in our "papers please" and hostile-infrastructure decline of empire (horrifying)?

I had a pleasant, brief train ride from Eugene to Albany, and my accompaniment and I were each given a $3 value dining car ticket.

At the Albany station, however: the bathroom is "remote controlled" and only customers with a current ticket were let in by the attendant.

Amtrak depends on PUBLIC funding. It wouldn't exist without the will of taxpayers. I want every weary traveler with a full bladder to be allowed to relieve themselves somewhere sanitary, and I think every respectable human shares that basic opinion. It is morally reprehensible that people were turned away. I recognize that proper restroom management requires resources -both monetarily and from staff- in a country that has allowed and orchestrated a ballooning in expenses and unrest which now exacerbate the number of weary travelers who pass through and seek refuge in our neighborhoods. I believe Amtrak has a duty to acquire and use those resources.

Additionally, photo ID is required to buy a ticket. This policy was enacted after 9/11, and we still haven't collectively questioned and successfully pushed back on the reactive security theater that makes our lives harder and allows our government to surveil us, to no substantial benefit.

As the cherry on the top of my Amtrak experience in the last three days, I just watched five shiny cop cars chase a distressed man through the parking lot and escalate him using their speaker...and while that's probably an Albany problem more than an Amtrak problem, it's certainly consistent with Amtrak's treatment of people at their stations.

TLDR ...Come on Amtrak- what kind of a future are you...

The person working at the Amtrak station today behind the desk, (she also goes outside when the bus comes) was so rude. When she was outside I wanted to ask her a questions and I said excuse me and she wouldn’t look at me and said, “no. Inside.” Once inside she continued to be snappy and rude. She was condescending and a know it all. I was embarrassed for her at the way she was talking to me. There were several other people in the station. As I was walking away from the counter my son told me he couldn’t believe how rude she was. I told him maybe she was having a bad day but what I was thinking is, if she hates her job that much or working with people, she should really find a different job. She was working today April 20th. We were...

Terrible experience. The waiting room and restroom were locked, and there was no one around to assist. Our train was scheduled for 6 AM, and with the temperature at -4°C, there was nowhere to go inside and wait. To make things worse, the train was delayed by 1.5 hours, leaving all the passengers outside in the cold with no information or support. The staff only showed up at 9 AM to open the waiting room. This is completely unacceptable. Passengers with early trains shouldn’t have to wait in freezing conditions despite paying for their tickets. On top of that, the screens displayed the train as on time, providing no updates about the delay. Very...