Xfinity Store by Comcast Branded Partner — Local services in Albany

DO NOT DO BUSINESS with Comcast and/or Xfinity or you will absolutely live to regret it. Guaranteed!!!

Comcast/Xfinity are among the worst companies I have ever dealt with. I've spent the last hour attempting to terminate my internet service by phone, on my pc, and on my phone and was not allowed to speak to a representative and when I said "remove products or services" the AI assistant then promptly and intentionally hung up on me.

I called back and then went to manage payment methods to remove my autopayment card information. After removing it and returning to my account, autopay was turned back on and my payment information was restored without my permission after having just removed it.

I turned OFF AUTOPAY, same thing, Xfinity turned it back on without my authorization or permission.

I screen recorded it all with the microphone on for evidence to submit with the federal complaint I intend to file, including video footage of my modem unplugged and completely off, therefore no longer receiving Xfinity service, as well as panning to my new equipment being used to literally send this right now.

This clearly demonstrates both the dates and times of my termination of service, for which I am owed a credit/refund from this point going forward, up to and including the cost of filing a lawsuit to recover my prepaid charges for services canceled, as well as any civil damages deemed appropriate by the judge.

On the PC every time I tried to go to my account page it would create an artificial wheel of death delay, which is/was entirely manufactured in lieu of the fact that I already have a new, much faster, and less expensive provider who was literally providing the service I was using in my attempt to cancel Xfinity, an Xfinity falsely created delay that is then used to say you're about to "Time Out" asking you if you'd like to "Continue your Session," which when selected then reports an error without ever having actually allowed you to go to your account to manage and/or terminate your service plan. I tried three times.

I also selected "manage plan" and it would only allow me to make purchases, upgrades, or changes, but nowhere was there ANY OPTION to REMOVE or CANCEL ANY PART of ANY SERVICES that you currently have.

I also tried using the Xfinity AI Assistant who literally said "I can help you with canceling your service," before then refusing to do so while ONLY TRYING TO SELL ME OTHER PLANS, OR TALK ABOUT MY EQUIPMENT and/or SERVICES that I was attempting to cancel.

All of this was VIDEO RECORDED ON MY PHONE either by recording my screen monitor, or with my DU Recorder screen recording app on my phone that also included the microphone and recorded all of my accompanying commentary during the entire process.

Tomorrow, I'm going into the store in Albany, Oregon on 14th Ave across the street from OSU Federal Credit union in the Marshall's parking lot and demand termination of services as of today.

I look forward to playing the nearly half hour of video footage I recorded for the unfortunate souls who work for such an absolutely corrupt and crooked corporation like Comcast/Xfinity.

I took the time to write what amounts to only a partial description of my entire experience dealing with Comcast/Xfinity. There's much more, but I'm sick of wasting my time.

I shared this hoping it will help someone else avoid the grief of doing business with such unscrupulous businesses with by design morally bankrupt and unethical practices.

SAVE YOURSELF from CERTAIN MISERY.

DO NOT DO BUSINESS with Comcast or...

Scammers, cheaters, and liars. Beware, they are snake oil salesmen and make you feel like they are doing you a favor when they are reaching into your wallet. They lured us in with a BOGO offer for $40/month (2 lines, $40). As we continued talking, oh say 45 minutes after we had already come to an agreement, suddenly there was discussion about $5 per line in fee's that were never mentioned. Okay, not a deal breaker but they were NOT up front about this. Oh they apologized- the system didn't flag it, have never seen this before, blah blah. We continue, a long, arduous process (3 hrs total). Then, oh my gosh, another $25 per line setup fee that they "forgot" to mention. I made a stink and they apologized and promised to give us a refund on our Xfinity internet service, we'll see. I doubt that will happen given our experience. Then we continue the process and suddenly, well, it's not $40 it's $50/month because of a phone trade in that the system did not flag once again. See a pattern here? Note that there are now 3 price increases with one discussion across 1 1/2 hours after we had reached an agreement much earlier. But wait, there's more. So $50/month BOGO, plus $5 per line (2 lines = $10). Okay, not terrible, not great and they had already initiated the carrier transfer so we were committed at this point (red flag, they start the transfer then tell you of price increases). Then we get the first bill. $69 and it is pro-rated for less than a month. My wife calls to enquire and our monthly bill will be $80. My issue is the deceit, the lies and the scammy approach. They look you in the eye and lie. Now, I will be going to the Albany Xfinity and calling out the manager and give him an opportunity to make this right at which time I will potentially modify this post. We'll see. Beware. And for certain make them provide you a contract before you take action. We have nothing, our bad. We trusted them and they took advantage. Do not let it...

I've been a customer of Comcast/Xfinity for decades. On 5/18/2024 I came in to the Albany OR store ONLY to return Xfinity equipment. The sales person conned me into converting my landline phone (part of my bundle) to a "free" mobile phone promising to save me money on my cable bill. He lied. I was not told of the activation fee, the monthly fee or the "restocking fee" for this "free" phone. I did not previously use the landline and never used the mobile phone.

I NEVER received a reduced cable bundle fee and continued to be charged for the landline in addition to the new mobile phone WITH THE SAME NUMBER, (DOUBLE BILLING). I spent hours on the phone attempting to change my service back to the original configuration and get my money back. I was promised online by a chat agent that my service would be reversed and I could return the "free" mobile phone to the Xfinity store, he said he'd leave comments on my account to that effect. When I downloaded the chat, IT HAD BEEN REDACTED TO EXCLUDE THE AGREEMENT AND DETAILS OF MY COMPLAINT.

I brought back the "free" mobile phone to the Albany OR store asking for my account to be restored to 5/18 and to receive documentation of the change to my services. The store manager DID NOT DO THIS, instead he returned the phone CHARGING ME A RESTOCKING FEE. The store manager told me for a receipt, I could take a photograph of the tablet showing a receipt of the returned "free" phone.

Through this process, I have been lied to repeatedly on the phone, speaking to their corporate Customer Service agents, in chat and in person at the Albany OR store. I don't know how they can sleep at night.

I have complaints out to BBB, Oregon PUC and the FCC. I have yet to receive all of my money back and of course they will not admit that their personnel lied.

BUYER...