Galaxy Nail & Spa — Local services in Albuquerque

My husband and I went for manicures and pedicures. I asked for gel polish, no acrylics. There we two women rushing to get my polish done. I asked for a ombre black and a pink flower on big toe nail. They ended up putting gold flower stickers on which scratched me and cracked off with in an hour. The polish was sloppy and grey at best with a pastel pink which is not at all what I wanted. There were big bumps and waves in polish. I even had black polish on one of my fingers when I left. My toes weren't as bad as my fingers but, still wasn't what I wanted or paid for. The total came to $280.00 plus tax. We have never paid more then $200 and that included acrylics and a fantastic design on nails. This place not only robbed us blind but, honestly I don't think they should be doing nail polish. I called later on and let them know I was not happy at all about how my nails looked. I came in today. The woman who had worked on finger nails was all argumentative about why I didn't come to see see her to fix issues. I spoke to a male. He did not want the drama. He said , we will fix everything. I was there about an hour. They tried to do a better job but, unfortunately they just didn't give me the nail design I requested and paid for. The woman who had originally helped me the first time with the polish on fingernails, was very rudely telling her customer who had come in after I sat down about how I was complaining for no reason and returned to have fixed the next day. She had been saying alot all along but, that was in her native language ( I didn't understand, almost asked my phone to translate what was being said) I overheard everything with her customer because in was in English. I won't ever go back to this place. Bad service, rude employee. They didn't want to hear anything about it. Still unhappy! It was my anniversary gift from my husband. They do ok as long as you don't want polish. And they are way overpriced! There's a atm machine right next to there register( which i found ominous). Be careful if you go, make sure you tell them what your budget is and what exactly you expect from there services. Its a really nice shop but, don't...

I went on 08/22/21 with my mother to get mani and pedis. The person doing the nails on my mom, came to talk to me in broken English and left me “hanging” without allowing me to understand what was going on. I had to put my flip flops -because I was having a pedicure- to go where he was with my mother, to clarify what he was doing (fixing a -one- broken nail). He mentioned he will take care of it. I asked for his name and he started talking in Vietnamese. Same did everyone working in this place, when I asked what his name was, to posted in this review (he was the only male in the shop, he is old and pretentious with very cheap clothing, btw). Then, I saw my mom sitting alone and I asked where was the gentleman serving her. I was told he went eating -at 4pm- and he left my mom waiting for over 25 mins. Not sure why an adult male has to suddenly go eat, in the middle of a service? Once I told the person taking care of me, that we will be leaving if my mother was not taking care and finished her job on time, a different person came to help her. Terrible job. Utterly rude and unprofessional. Very price for the quality of service we received. My mother was charge for removal of the nail polish ($18) and each nail (Between &3-$5 per nail) in additional to the gel service, and we were not informed for this extra charges at the time. (Although I personally interrupted my service to inquire the old man what was going on… remember). When I complaint about this horrid experience and these additional charges (a total of $74 for one regular pedi and one gel nail mani) the old rude and uneducated man, threatened me to call the police and physically threatened me with his hands. I felt so scared that I payed and left as soon as I could with my elderly mother. Didn’t leave any tip… as you can imagine. l’ll never go back to this place and I would not even give them a one start for the worse customer service, we have experienced ever in a nail salon across the USA. This old man injured four of my mother’s fingers, and they are now bleeding. I just hope they will not get infected. This is THE WORST NAIL...

Great place with "old fashioned salon service":

I went in the other day and it was a great experience. The inside is beautiful and clean. I was a walk-in and they got me in right away. My usual place shut down due to covid unfortunately, but this place found a new regular. I will be returning. I'm not your average nail customer, especially for what I do as a profession so don't them done a lot, but after my experience here I will be coming in more often. They give complimentary drinks and water, which was a nice touch.

Lina did my nails: finger and toenails. I strongly recommend her. She is so sweet and kind. She paid a lot of attention to detail. I liked talking to her too. (Usually I keep to myself and don't say much at at salon, but she was just a genuine and kind person I didn't mind talking to her.) I let her do her own design on my toenails too. They came out super cute. She did a very clean job with both my hands and feet. She gave me the salons card with her information, which I really liked because she followed through with good service beginning to end. I also like how this place had good "old fashioned service" it felt like a mom&pop shop with the way Lina and other staff treated me.

The one thing I will say is prices are a little high for pedis, but nothing too outrageous. They also have different price points and options, which is good so you can try and stay in budget if that's something you need.

Last thing how you pay is a little strange (it was for me at least) They couldn't use my debt card so I had to use their ATM to pay...which was interesting.

Overall this place is great and I will be returning to...