BoxDrop Klamath Falls, OR — Local services in Altamont

I am heartbroken and out $1500 and no one will contact me or tell me a delivery date. We put $1500 down on a new bed and adjustable frame on 4/27/23. We dealt with Wes, and he was great. Some personal stuff came up and we understood completely, but now…? I communicated over text with Wes and he seemed to be getting things in order. Then, radio silent. I went to the store last week and another gentleman (Steven, I believe) was there, but had VERY bizarre behavior and was a bit erratic and agitated. He told me he would contact me, and hasn’t. I have texted twice since then and radio silence again. We (my husband and I) went to the store to talk to someone personally today (5/30/23) and the place is THRASHED. Marker all over the windows with weird symbols and the store itself has been tossed and thrashed. Papers all over. Furniture flipped over. I am now out $1500 and no one is returning my calls. I highly recommend looking at other options for your purchases at this point. Do NOT pay anything until you get your product in hand. I am disappointed, angry, and frustrated with this entire debacle. I just hope I don’t have to go to small claims court to get...

First I would like to say absolutely 💯 outstanding customer service Wes is absolutely amazing very thorough and to the point. We have been looking for our perfect bed for some time now and just couldn't find anything that was reasonably priced in our town when we were referred to Wes I was very excited to see what he had to offer, it wasn't just a good deal or an okay experience is was amazing we will definitely be coming back for more furniture I highly recommend Wes and his company to the community and and your friends and family don't waste your time getting over priced and having to wait an extended period of time hoping the need you want goes on sale get on down to the Box Drop and get your self a new bed you won't be disappointed he goes above and beyond. Thank you Wes from our family to yours we appreciate you and your customer service treated us like family it was nice. We will...

I was looking for a full size mattress, I heard of this place from a co-worker so I made an appointment with Wes to check it out. I arrived a little early and he was already there waiting. Wes is friendly and welcoming, I told him what I was looking for and what my price range was and he showed me a great selection. He answered all my questions and is knowledgeable in his products. He did not try to upsell me either, total time from arriving and leaving with a mattress in my vehicle was about 15 minutes. It was a great experience, I am looking for other pieces of furniture and will definitely be coming back to get what I need from...