Funky Planet Toys & Gifts — Local services in Alton

Would not recommend for unfortunate reasons because this had potential to be a good store. Me and my three friends were super excited to go here, we walked around for a bit and talked about the random niche things they had from our childhood and we picked up random sensory toys etc. However, our experience quickly took a turn when the person running the front accused us of opening a mystery pack of toys when none of us had opened it. He didn’t ask if we had opened it, he said that we opened it and refused to continue to ring out our items or give us something that I had already paid for until we paid for the opened toy. Yet again, none of us opened it. None of us were stealing. He refused to listen to us and didn’t bother asking the other customers in the store if they had possibly been the ones to open it. They had cameras and I asked him repeatedly to look them over and he refused to do it then and insisted it was us. All of us are queer presenting so we’re going to assume that had a play in that. Don’t accuse your customers of breaking/tampering with merchandise without any proof and force them to pay for something that they hadn’t opened. We didn’t even bother taking the toy we paid for.

For man who ‘helped’ us: I’m not unfamiliar with how proceedings go in retail when you are under the assumption that a customer is stealing and/or tampering with merchandise. You didn’t even ASK if we had been the ones who did it, you assumed and treated it like it was 100% facts. You had the option to check the cameras, why didn’t you? That would have proven us right then and there. How you handled that was completely unprofessional and was humiliating to have that done in front of other customers. Don’t even try to reply to this saying that you checked and saw it was us. I don’t care about the four dollars. Just do better. I think all of us would really...

My friends & I have been waiting to finally get the opportunity to come check this place out as we had only ever heard positive reviews from people we know. Unfortunately when we finally had gotten the chance to stop in, we were met with only a negative experience. We all were just walking around and talking about all the things they had there that we haven’t seen in years and even had a couple small conversations with the store associate regarding some of the items. This associate (I believe maybe the owner?) was a tall dark blonde white man. When we were all finishing up checking out he immediately started accusing us on opening an item and refused to listen when we told him politely it hadn’t been any of us. We asked him to check the cameras and he refused to in that moment and made us pay for the item none of us did anything to. I believe it is important to note that my group & I are all visibly queer individuals and we do not believe this was just a coincidence. We came into the store near the end of the day and multiple other people were in the store at the same time as us but he DEMANDED it had been one of us. He insisted one of us had opened the item, not even stealing. We were accused of OPENING an item. He had the figure on the counter with the packaging. He said he knew it had to be one of us because he had been walking around the store all day which we then realized he had been following us and checking 90% of anything we looked at. Didn’t do this to a single other customer while we were...

Such an incredible store with a great selection and variety of new& unique games as well beloved classic nostalgic games/toys you don’t see in your usual box stores anymore. We always come here first for birthdays and holidays. The owners are welcoming and incredibly kind, on more than one occasion they have sat and played with my kids showing them how to play with the games they have out for kids to play & try out! They’re so patient in explaining the games and showing the best way to do it. We absolutely love coming here and I recommend it to any of our friends & family. We will be forever supporters of our local businesses but this is...