Blair Candy Company Inc. — Local services in Altoona

I have been ordering from the Blair candy company for two or three years something like that and I’ve always dealt with the same person Vince fantastic guy, fantastic personality just a wonderful man to deal with this time I called to place an order. I talked to Vince and he put my order through so I didn’t get a receipt so I called and I got a woman on the phone that just told me I can’t deal with Vince anymore so if I can’t deal with Vince anymore, I am just gonna find me another company. I don’t feel comfortable talking to a lot of people never have and I order the same thing all the time and I feel comfortable talking to Vince and now they’re telling me that I have to talk to a man name Adam they told me he was in today but then when I called back a couple hours later, they told me he left to go home. I left my phone number and, they told me that I can’t order from Vince anymore. If I can’t order from Vince I’ll have to find me another candy company cause I am just not OK with being told I can’t speak to the one person that I’ve been dealing with for the past couple years, because his position in the company moved and I have to from what she told me I have no choice I have to deal with Adam. Well I don’t know Adam...

I looked everywhere for pink lemonade lollipops. I even had friends searching the internet for me. We finally found them on the Blair Candy website. But what I ordered and what I received were two different items completely. When I called to let them know they had accidently sent the wrong item, the woman I spoke with told me that it was my mistake. I again checked the website, and the description of the item was completely different than when I ordered it. She told me that they haven't carried what I ordered for over a year. As we spoke she became increasingly more hostile. When I pointed out that the picture of the item is completely different than what the description now reads, she became even more rude and said it was my fault. I should have been more careful and read the full description. I don't know at what point they changed the product description, but I am confident I checked it several times prior to ordering it. This company has horrible customer service. Now they won't refund my money unless I pay for shipping as they tell me I got exactly what I ordered and it is my fault that I was fooled by their item picture. Horrible customer service. Order from...

I placed an e-mail/phone order with Vince M. at Blair Candy, who gave me fantastic customer service and generously provided me with a "wholesaler discount code" since I was buying so much. My shipment arrived only a week later which, being in Canada, is great at the best of times - but considering the COVID-19 pandemic, I would say that shipping time is even more amazing!

Unfortunately, my shipment had a couple of incorrect items upon arrival. In their defense, it was a very easy mistake to make since the items I received were very similar to the ones I ordered. I contacted Vince again and he continued to impress me by owning their mistake and sending me the correct items free of charge. Vince went even further and offered to reimburse me for any additional import charges that I will be facing as a result of the second shipment and gave me their sincerest apologies for the inconvenience.

Blair Candy gets an A+ from me and I will definitely be a returning customer. ...