T-Mobile — Local services in Altus

I went to activate a new phone because the store had messed up setting up my account in Altus. They had been closing at 8PM I got there at 603 there was customer in the store and they put a sign up on door and said they were closing at 6 pm and had doors locked and would not take time to ask me what wrong. I was getting into my vehicle when they unlocked the door to let the other customer out. They were 4 emplyees standing there looking at me and would not open door to try and help me fix the phone. It took me over hour on phone with TMobile text support to fix my Netflix. It was not set up right They are real friendly till you buy a phone the service is totally different. Worst service I...

We have had a family plan with T-Mobile for roughly 10 years and they have always had great customer service at any store I have walked into this particular store went above and beyond to help and accommodate me and got me exactly what I was needing. And their prices and plans I believe are one of the best if not thee best and I've never had an issue with service and I sometimes have to travel for business and have been very satisfied with service for the last 10years I highly recommend going and talking to them if your looking for a good place to get a phone and reliable service at an...

I went in with a very expensive phone with earbud issues. Madi helped me right away trying everything from the start. Thankfully, it turned out to be an earbud issue and not a phone issue! The staff there is very nice and knowledgeable. A huge improvement over the store that used to be here. If you're a TMO customer then I recommend going in the store instead of calling customer service. If you're not a TMO customer then I recommend you consider switching. (I've been a TMO customer since 2001 before TMO was in the states. And since I've returned I haven't looked back...