Guerrero's Appliances — Local services in Amarillo

I originally wrote a good review but I am not taking it back. They did come out quickly the same day I called to repair my washer because It was leaking water from underneath. It was the pump which they replaced and I thought they did a good job at the time. However, within the first week I noticed it wouldn’t spin completely anymore. I never had this problem to begin with! I waited until a few more loads were done to make sure it wasn’t random, and it just got worse. I knew that the new pump they installed wasn’t working properly to pump the water out. I called them back and they told me they would have to charge me a whole new service fee to come out again. A week later there is water all over my floor from the pump leaking like the original one did!! Now, their “new” pump is working worse (almost not at all) that the one they replaced!! Why would I pay them to come back out to fix a problem they were originally supposed to fix and made worse?! I understand they DONT warranty their parts and service but that’s not good customer service.. I don’t recommend...

My son and I were extremely impressed with this little shop. The business is run behind the home of the shop owner, and sells used washers, dryers, and ranges. It is a family run business, and the young salesman, who is the son of the owner was knowledgeable and extremely helpful, even plugging in the machines we were looking at and turning them on. The washer and dryer set ran extremely well, and we purchased them at a very good price. The thing that most impressed me was when I asked their delivery schedule, and they said they could bring it to our home right away! As in, "give us a few minutes to load them up, and we will meet you there" right away! If you live in Amarillo and are looking for an appliance at a good price with free delivery and a 2 year warranty, go to Guerrero's. If you live outside of Amarillo, bring a truck and carry your gems home with you. Please do shop there, as they did take a financial hit due to the lockdown, and had to close their...

Definitely get what you pay for. I wanted cheap and cheap I got. I got a set niether work. The dryer takes 3-4 cycles to dry one load. Washer leaks water all over the place. Friendly absolutely till they have your money. They don't "fix" machines just put on a bandage long enough to hold till you have it and can't return it. Lesson learned.

There's nothing funny about this. You went back on your word claming amnesia at your convenience. So yes mad is an understatement, but that doesn't change the fact that I have two non working machines. Maybe you should have a professional do your orders with better memory. I am fully aware of what I signed and the policy I got. However, why would I go back. Both machines have been checked by a real professional and confirmed that neither work correctly. So no it's not the wall leaking it's the washing machine and No I will not be using the warranty on the dryer niether. Not only is your response unprofessional but mocking. Glad...