Office Depot — Local services in American Fork

I just got back from Office Depot at this location today (Halloween). I was pleasantly surprised. I usually avoid stores like this because I feel the prices can sometimes be more money but after having an employee at Hobby Lobby point me to the wrong product and not having that product work I decided to give Office Depot a try. I was able to find the correct product area quickly (everything was labeled well) and while looking for exactly what I wanted was approached by an employee to see if I needed help. He wasn't pushy, (I am very shy and get nervous easily) and was very helpful. He showed me a couple of options that I hadn't seen and then let me make my own choice.

After helping me I heard the employee helping another customer who's English was fairly proficient but somewhat limited when asking for something very specific. He was very kind and patient with her. He didn't treat her any different than he treated me. I thought that was awesome! I wish I had remembered to look at his name tag. All I can remember was that he was a little older (older than 40) and tall.

Since it was Halloween the employee asked me if my son (he is almost 3) could have a treat (I was grateful that he didn't just assume). I said he could and the employee was very patient while my son picked one out. We had been at Costco earlier that day and my son wasn't given a candy at the door because he wasn't dressed in a costume. That was my fault not my son's fault (he was wearing his Sunday clothes as part of his costume and I thought that he better not wear it while eating samples). He didn't say anything but I could see that he noticed. Basically my son was very surprised and very excited when he got a treat at Office Depot. The cashier was also nice and kind to my son.

The sticker paper I initially bought at Hobby Lobby was $4ish dollars after a 40% off coupon for 3 sheets of the wrong kind of sticker paper. The sticker paper I bought at Office Depot was $12ish for 25 sheets of the correct kind of sticker paper! I know where I am going the next time that I need anything of this...

I was on the phone with customer service trying to resolve an issue with a computer I purchased three months ago. The computer was shorting out and wouldn't read the monitors and would shut off randomly. I wanted to exchange the broken computer for the same exact model. The lady on the phone told me I could not return or exchange my faulty item, even though it had a year warranty and it had only been three months. After about 40 minutes on the phone, she offered me $75 back on a $800 computer that didn't work. I told her no and asked for a supervisor. She put me on hold for 10 minutes and came back offering me $100. She didn't get a supervisor. I had to ask four times before I was connected to a supervisor. Once I was connected to the supervisor, she told me I could exchange my item, but the computer I wanted was on back order for almost a month and no stores in my county had the computer in stock. I decided to just take my computer into a store to see how I could resolve this myself since the people on the phone were not listening to me or resolving my issue. Once I got to the store in American Fork Utah, the associate was so helpful. She processed my return within minutes and she got me the same exact computer I wanted because they were in fact in stock. This was one of the worst on phone customer service experiences I have ever had. I was on the phone for almost 2 hours. I will never ever recommend you guys due to the poor customer service, as well as your employee's poor listening and...

6:30 pm 2/27/19 Wed night, why I continue to use this place is so far beyond me. The last three times I’ve been in here I’ve either walked out without what I was looking for or I had to track someone down to help me. The girls up front(one on her phone and the other locker to her cashier) both looked at me like I was from another country. After searching for over 45 min down every isle I asked for the things you put on a peice of paper to repair it if it rips out of your binder. One girls says “uh, I don’t know.” The girl on her phone says “if it has to do with binding it’s over there under the purple sign that says binding.” Neither one offering any more assistance than that. Finally search the internet, find the name of it, make sure Office Depot carries it and it wasn’t just something I made up in my head from my childhood and go searching for assistance again. Finally I grab a guy who refuses to make eye contact and ask, “ do you work here?” He said “ya” I showed him what I needed on my phone and he walked me over and said “here they are on the bottom shelf.” And walked away. I took it to the cashier and said “these are what I was looking for and I swear at that point I was in the movie Clueless. She said “oh yeah, there is just so many things h ere. Haha” I’m done...