Anytime Fitness — Local services in Ammon

My husband and I signed up for anytime fitness in August of 2018. We decided to go with them despite them being more expensive, because they had a daycare available. On the first day I was going to the gym, I went to drop my son off at the daycare and the daycare employees were sitting in chairs against the wall on their phones, while there was a baby screaming on the other side of the room and the place was filthy.

The ownership recently changed, and we are extremely frustrated with them. A few weeks ago, we went to let them know that we were done once our two year contract was up this past August. The owner informed us that we owed a $50 cancellation fee because we “signed up for auto renewal” which we never did, nor were we informed about it. What’s the point in signing a contract if you have to pay a fee to move on anyways? We also noticed a $30 charge in July and when we asked about that we were informed it was a “yearly fee.” No one told us about this either when we signed up.

We were also charged double in the month of August and when we told the owners about this, it took them 3 weeks to refund us.

Needless to say, we have not been pleased with...

I'm only giving you 1 star because 0 is not an option. I cancelled my membership 17 months after initiating per the 18 month contract, providing 30 day written notice. I started my contract Mar of 2013 and paid annual maintenance fees in July 2013. Mid-Jul 2014, Anytime took out the annual fee. I requested it be reimbursed, or at least pro-rated since I'd only been in the club for the 18 month membership contract and only had one month left in my contract and was told no, the franchise owner "sticks by the contract". The Manager of the IF clubs repeated the annoying phrase at least six times. By this response the club always wins, rather than pro-rating and showing thanks to their customers. Also, the club policy is to not provide the name of the franchise owner to customers leaving no further avenue for negotiation. BTW, six months ago I was told by Anytime that if I cancelled then, there was a stiff penalty fee, so if I just let the contract expire, continuing the membership required my approval anyway and no further action was required. Glad I called them to verify or I'm sure they'd be sticking by "the contract"...

Avoid this place if you are a Senior (w/Silver Sneakers access) and plan a short stay in the area. I was finally returned a phone call after two voice mail messages during this center's stated Office hours (waited 3 days) and when I presented myself ("appointment") at the facility during the brief morning office hours discovered that at least the female staff person in the office during my visit was more interested in money than providing service when she was unsure of me alternating fitness centers (different days) during my stay in the area. I returned to inform the staff person as I promised to indicate I was choosing NOT to use Anytime Fitness and if saying "It seems this place is more interested in money than service" is berating, then you have an unfortunate interpretation. Also, for the record, Planet Fitness is light years ahead of you folks in courtesy and customer service so I recommend others go...