Staples — Local services in Anderson Township

Just had to run in so they could fix a problem with my online print order. The guy working the print counter was also working the Amazon returns counter. He was great. I didn’t get his name but he was so nice and helpful. He was running back and forth working as fast as he could while 3 other employees just sat behind one of the registers on their phone, or drinking a soda. I understand that one of them was probably supposed to stay back there but I find it very hard to believe that there was NO ONE who could jump in and help him for a few minutes. I was in there for about an half an hour just waiting in line. Not including him trying to print things for people and do the returns. He was great. Everyone else who was working and didn’t glance over at the fact he was busy and had 2 long lines...

I had a very disappointing experience with an employee named Michael. His attitude was rude and unprofessional from the start. While helping me with an Amazon return, another customer asked him a quick question and he actually yelled at them, saying he was busy. That was unnecessary.

When handling my return, he also caught me off guard by handing the empty boxes back and telling me I had to take them with me because Staples couldn’t dispose of them—something I’ve never experienced before. Overall, he was not helpful and his poor attitude made the entire...

I had a wonderful visit to Staples where I was greeted with such kindness and compassion. May was the sweet woman who processed my Amazon return, and she took the time to encourage me in my life with my special-needs son. She truly cared about me and really cheered me up. Then Scott took the time to help me download the Staples App and redeem my points after he checked me out. It was so nice to be treated with an important personal touch when so much shopping has become an impersonal...