Buddy's Dispensary — Local services in Andover

For the record, I've NEVER been to Buddy's Dispensary, but I did send them an email through their website under "Contact." The email is for asking the owners a question about their products, etc. News Flash: Today is Friday, April 4, 2025. I sent Buddy's Dispensary an email on Monday, March 24, 2025, and have yet to hear back from them. I asked one question in my email to them. That question was, "What discounts do you offer veterans like me?" Simple question. I was expecting an answer within a day maybe two. It's now been TEN DAYS, and still no response to my email. This behavior is called UNPROFESSIONAL. The least thing Buddy's owners or employees should have done was answer my email. This is the same dispensary that offers its customers free in-store consultation about their products. They can't even answer my email. What makes you think I would trust the owners or their employees' recommendations on the products they sell? News Flash: Your customer service SUCKS. You people aren't in the position to be choosy. There are plenty of dispensaries in the tri-county area. You folks at Buddy's aren't the only dispensary around. I can easily go to High Street Dispensary or Hackettstown Dispensary and get better prices. I would go to my number one place in New Jersey: Ascend of Wharton; but the sinkholes have me shopping locally.

If you people plan on staying in business, I would highly (no pun intended) recommend you improve your customer service. I would also consider hiring responsible employees who do the job they were hired to do.

In closing, you can redeem yourselves by posting the discounts you offer veterans, disabled, and medical cannabis patients. I am not in the business of bad-mouthing businesses unless they deserve it. Not answering my email deserves this post. I look forward to a positive outcome in this matter. - Dr....

*Adding on from the owners comment to my review: This is not to cause an argument, just trying to inform others of the situation that arose. Also that is not what happened over the phone. You stated that faulty products need to be returned within one day, then called my husband a liar, and told us that we are trying to get free weed. We are just trying to inform others that you are still selling known faulty products that are on recall from the company. Also the comment below me is not my husband…not sure who that is but it seems that they had a bad experience as well. And thank you, but we will not be coming back…we thought that we made that clear over the phone. Best of luck to you and your company.

The staff were amazing and they were really lovely to deal with at first. They sold my husband and I disposables which you had to slam against a wall in order to smoke as it would barely work. We went back to buy another and explained the issue to them and they were nice enough to give us a brand new one for free as the company was aware of this batch of batteries which were malfunctioning. The replacement worked great until three days later whenit did the same exact thing that the other one had done. This time, the owner of the establishment told us that we were trying to pull one over on them and “trying to get free weed” and that it wasn’t even purchased there. He explained that this issue is not possible and he would not be refunding or even entertaining a discount towards another. Be careful if purchasing from here as they don’t sell the best products and don’t stand behind them. We will be contacting the company of the product to let them know of this issue as well. It’s really disappointing as we really enjoyed going in there and seeing all of the sweet dogs and really thought we finally found a great local business that we...

I wanted to share some honest feedback about my recent visit. This was my second time in the store, and while your products are excellent—and I would gladly give a higher review based on quality alone—the service I received from one particular staff member made it difficult to fully enjoy my experience.

Both visits left me feeling unwelcome due to the same demeanor. Today, for example, I was politely greeted upon entering, but once I moved into the shopping area, the front desk staff member seemed dismissive. She asked me to flash my ID without checking the card details, then dropped my change into my hand in a way that felt scornful.

During my first visit, she acted as if I wasn’t the only person in the room completely ignoring me, then a nice young man—stepped in to help me. (I was happy he jumped right in)

I truly appreciate the store’s offerings and the warm greeting at the entrance, but customer service is just as important as the product, and unfortunately, this repeated interaction makes it hard for me to want to return.

I hope this feedback is helpful, as I would love to see the service experience match the quality of your products. To the young lady that's under the weather, I hope you feel better and note this was not a reflection of you or the warmth you afforded...