Melanie Casey — Local services in Andover

I got engaged 8/31. The ring is beautiful, and I'm definitely happy with it. I cannot comment on the durability of it yet because it is so new but I do have some concerns with their customer service. I sent my ring to be resized 8/4. It got to them 8/9. Now they clearly say that the timeline of ring resize is 4wks. Really long but okay. So this week makes 4wks, I'm excited expecting to see something about my ring being shipped. Nothing. I call multiple times but no one is ever available to take my call. I reach out online and they are responsive but they then tell me oh it could be another 2 weeks! I have engagement photos planned and NO ONE ever updated me to tell me it was going to be delayed. I had to reach out to them to get answers and now I might lose money for this. I'm thankful for the limited lifetime warranty bc being that the jewelry is delicate I'm sure it will come in handy, but I'm very concerned about how reliable they are in terms of getting things done in a timely manner. Resizing at most jewelers would take maybe 2 weeks if they are backed up but MC is taking 4 and that's not even guaranteed. I'm really frustrated by all this. The customer service lady was really nice and when I asked if she could try to rush it she said she would check. So we'll see what happens there. I definitely hope my ring holds up well because I really don't look forward to dealing with this again.

Edit: So I wanted to edit this post and add a few stars back. Shortly, after the owner responded to this review I received word back that my ring would be shipped by Thursday. They actually shipped Wednesday, and I received my ring Friday! It was also resized just like I asked and now fits. Unfortunately is still spins, but I think I'm going to go with a ring guard rather than altering the...

Great ring but wouldn't trust this company with an empty shoebox let alone important jewelry. Very poor communication and organization.

Firstly, getting the ring ordered took a very long time because they their response times are very delayed and when I asked to speak with them on the phone, they said that they couldn't do that for another 4-5 days.

In order to surprise my now fiancé, I made the very simple request to have the ring be switched from shipping to pick up they told me no problem. A week later me AND my fiancé get an email with the shipping notification that it will be there the next day. Not a huge deal in the grand scheme of things but the surprise was now ruined. I called Melanie Casey and they had lost the ring and had no idea where it was and they thought they'd stopped it from being shipped but now couldn't locate it. Luckily the next day it was delivered. Melanie Casey called me three days later saying they still hadn't located the ring and were going to have to file an insurance claim. They didn't even know that the ring had gone out for shipping!

Again, we are incredibly happy with the ring, but communicating with this business was not worth the hassle and they nearly lost our engagement ring. The stress behind working with them is not worth it, go some where else where you can get a great ring and it be a stress...

My partner proposed with a Melanie Casey ring on Christmas 2020. Less than 7 days after his proposal, one of the ring's prongs sheared off and a stone fell out. We called Melanie Casey about the problem and sent the ring in for inspection and repairs. We found out that there was a quality issue that was not found during inspection, and Melanie Casey made a new casting. I received my ring back in early February. After 4 months of normal (almost daily) wear, my ring's prongs started lifting up and catching on everything! By this point, I became suspect of the quality of the craftmanship and took it to a trusted local jeweler for another opinion. I'm sad to say their recommendation is to remake the ring. Despite the delicacy of the setting, the setting is too big for the stones and this will continue to be a problem if not remade. Under the microscope the jeweler noticed that the ring's porosity is higher than expected and makes us suspect the quality of the entire piece beyond just the setting. I would not recommend Melanie Casey and we will not be purchasing our wedding bands from them. Truly unfortunate to spend 2+ of the first 6 months of my engagement without my ring thanks to...