illie & co. boutique — Local services in Ankeny

The most pathetic excuse for “Customer Service” I’ve ever encountered.

After placing an order through their website, I attempted to make a return and reached out through every possible channel. Two separate return email addresses, direct messages on Instagram and Facebook, and even public comments on their social media. Crickets. Not one single response.

Their silence is more than unprofessional, it’s cowardly. A company that hides from its customers the moment there’s an issue has no business calling itself a “boutique” or pretending to be customer-focused. It’s clear they’re happy to take your money, but the second you need assistance, you might as well be shouting into a void.

If this is how they operate, it’s only a matter of time before they lose every last customer. Do yourself a favor and shop literally...

I stopped in on a Thursday morning and WOW! FANTASTIC service. The sales associate actually took my kids and did a craft with them while I was trying things on and she brought me items to try on/recommended different things. I just had such a wonderful experience and the pieces I purchased were so high quality. I feel like I found a local gem!! Definitely...

I got the cutest top from here. They had a fun scratch card picking for discounts. The collection was awesome and the owner was the sweetest person ever. We even got a free winter cap for thanksgiving and they found one that matched the top I got. I’m definitely going back the next time...