Cottage Inn Pizza Ann Arbor State St — Restaurant in Ann Arbor

Do not eat here! I ordered delivery at 6:55pm. They said 40 min. After 1 1/2 hours passed I called to get an ETA. They said it was already on the road. She wasn't very pleasant either. I asked how long ago was that and she said she didn't know. I wait another 30 min and call back and asked for the manager. She paused for awhile and said she was. I Was told that they canceled my order. I told her they charged me already and you guys said it was on the way. She said I'm sorry I can give you a credit for a future pizza. I told her I was coming up there which i did. I get there and it's two young girls and guys working. I asked for the manager and told her i want my money back. She says she gave a refund but it won't apply for 3 days. I told her I'm not leaving without my money or pizza so make it again and I'll wait. She asked me what I ordered and looked over on the shelf. Sure enough there was my order just sitting there cold. They proceed to remake it. No urgency. Then they come to the counter and turn there backs to us and start whispering and giggling. Meanwhile there are other orders posted waiting to be made. Very unprofessional. The other employee then goes over to the prep area and starts face timing someone. Giving them the finger while we are waiting for our food to come out of the oven. Then just kept staring at us. I will never order from this place again. They have no idea what it takes to run a business. Totally unacceptable behavior by both Manger and employee. Do better. But I will be picking up from Stadium location in the future. Not worth the headace. They...

The pizzas are good, but don't count on this location for timely delivery or strong customer service when things go wrong. Yesterday I submitted an online order at 2:30 p.m. for two large pizzas for a 6:00 p.m. delivery. It was not a football Saturday, nor was there any other major party-event-occasion (to my knowledge). When my order was 30 minutes late, I called the store, and found out that the order was forgotten and had not been started. I was given a delivery window of an additional 30-40 minutes. Fine, things happen.

An hour later my pizzas still had not arrived. I called the store again, and talked to someone who seemed irritated that I was calling (I understand they were busy, but I wasn't happy about the situation, either) and was told my order had just gone out the door. It arrived about 20 minutes later (I live less than 10 minutes away), somewhat soggy, but still tasted okay. In the end, my pre-scheduled, 6:00 p.m. delivery arrived just before 8:00 p.m. with no acknowledgment of the issues or apology.

This is not the first time I've had delivery problems with this location. I give two stars purely for the pizzas and variety of menu options Cottage Inn offers. I will choose a different location or a different company all together from now on for my weekend hangouts and parties with friends and family. If you don't care when you eat, or are able to pick-up your order, you might have better luck here...

Since they’ve ignored my emails I ordered a pizza Tuesday night the cuban pizza for delivery. For starters, it took 2 hours for my pizza to arrive I only got two items. Secondly when my pizza arrived there was no sauce on the pizza therefore I called and I was respectful and understanding about the situation and explained there was no sauce. Your workers response was “so what you want me to do about it” in a rude tone. I asked for a new one to be delivered and was responded with full attitude and hung up on. I went to the store with the pizza to show him I didn’t respect the way he talked to me and he went silent no sorry or anything while he inspected the pizza not finding any sauce. No sorry for making me drive out, no sorry for his mistake, just attitude. I felt bad for him being the only worker in there but something needs to happen. Obviously this is an issue because the delivery driver was the only one to apologize about the situation. When we got our remade pizza it was drowned in sauce and I’m assuming he did it purposely to be funny and piss me off more. I want a full refund on my order including my delivery fee this is ridiculous and there needs to be some kind of consequences in regards to the worker because it was unacceptable. I understand working in customer service which was why I was nice, but when you’re just disrespectful for no reason there’s a problem. His...