Free People — Local services in Annapolis

Let's start with WOW. I had surgery and was in extreme pain by the time I got to free people. I was carrying a big bag of returns because I could not figure out my size as I was still swollen.

I came in, dropped the huge bag in front of the register and started crying because of how much pain I was in. The sal es associate was amazing during this time. She got me a small stool to sit on, a cup of water, and stayed next to me the entire time. As I was next to her, she worked efficiently and knew when to ask for help and asked me if I could wait so she could help a customer or two (which I didn't mind at all bc that as the lest of my problems). She was doing my returns one at a time to make sure (original form vs credit) was able to process my returns quickly and correctly.n She called another sales associate when necessary and still rotated between me and other customers swhich was so nice of her to do. The lines were still quick and efficient. No one was complaining or looked irritated when I looked behind me- they just worked so well together. They offered a dressing room to rest but I opted to stay next to them because I was exhausted. I asked if they had any, it would keep me from calling EMS. Although unsure if she could give it, I insisted, on taking the ibuprofen. It kicked in and I felt better about 30 minutes later. After I felt way better, I was able to find some things that I loved. Everything was well organized- even the sale section- which always feels picked over).

Yes, it was my first experience there and it wasn't normal but just alone, that they went above and beyond. I have been to many Free People stores across the country when visiting relatives and when they want to go into the mall. I've never had a great experience with anyone. Mostly, neutral experiences even as far as a greeting. Some stores were more organized but the majority were just irritating to go through. Normally I shop online for everything, but I did buy some things in store which I don't normally do. I wouldn't hesitate to come here again even though it's an hour away. It's worth it and it has so many other shops...

Even though we eventually got this resolved, the manager in the Annapolis MD store was extremely inappropriate in her interaction with me this week when I brought back an item of clothing to have the security tag removed (which they had left on previously). I didn't retain the receipt because I wasn't planning to return it, and at first, she refused to remove it, saying it was store policy and that "they have people take things all the time and try to return them". She also blamed me for not noticing it was still on there. The thing is, she could have simply asked me if I had the credit card I used (I did) to begin with, avoiding the whole scene that she made about me being a possible shoplifter. Embarrassing (mostly for her) and...

I have been to the store at the Annapolis Mall several times over the past few months. Many associates have been on the floor but not one acknowledges my or other customers entrance into the store. No welcome, or let me know if I can be of assistance. Poor customer service. It was not like this in the past. I love your store but I do not feel...