Giant Food — Local services in Annapolis

Please break you cashiers of the habit of trying to analyze why a customer gives them a certain amount of cash. They’re cashiers, not analysts. Simplistic tools are available to enter the amount of cash that a customer gives them into the register, and the register tells the cashier how much change to return to the customer. Simply count what you’re given, don’t analyze, don’t wonder, don’t question - simply count what you’re given and enter exactly that amount tendered into the register. There is probably no simpler task in life than counting cash. If a customer provides $37.55, simply count the $37.55 and push the 3 7 5 5 buttons + Enter or Amount Tendered into the register. Forget the analysis. A customer should never have to see a puzzled look on a cashier’s face and should certainly never hear the words “You gave me too much money.”

If I owe $6.51 and I give the cashier $21.51, I know why I gave that amount. One reason is that I’m not a cashier. I don’t need small change to give to customers the rest of the day. My goal was to get larger bills (a $5 bill and a $10 bill) back and lighten the change load in my pocket.

A second reason is that I have been a cashier and I knew that I was going to be serving many, many customers during my shift and that I was going to need change throughout the shift to give them. Yes, I can always call out to my manager if I need some change, but if my customers provided me with some also, all the better - maybe I wouldn’t need to bother my busy manager after all.

A third reason is that I have been a cashier, and even if I hadn’t, I know that it’s easier for someone to count one or two objects (like a $5 bill and a nickel - 2 objects) compared to multiple objects (like four $1 bills and who knows how many coins - 8-10 objects or more.) If a customer gives you an amount of cash that makes it exponentially easier for you count change back (1-2 objects compared to 8-10 or more,) you should enthusiastically thank them, not question them.

Again, calmly count the $21.51 that you’re given, press 2 1 5 1 Enter into the register with your fingertips and give the customer their $5 bill and $10...

Dirty Store/PoorService The store is generally pretty dirty, but I shopped there b/c of the convenient location. Recently I was shopping there in the evening & purchased maybe $100-$150 worth of groceries. At 9:30 PM, a 90 minutes before closing, I went to check out, but only the self checkout was open with a sign that said 20 items or less. I asked the one & only visible employee to open a register, but he only offered to assist me while I self-checked out a buggy full of groceries myself. I was moderately annoyed & questioned why they would allow people to load up on groceries without having an open register to check them out. The employee said it was unsafe to have the registers open so late & stated “he “didn’t make the rules”. I didn’t say it out loud, but I wondered why it is safe for their customers to shop there at night, but not safe for people who are actually paid to be there. Out loud I commented that they should provide some form of notification, i.e. a sign, an announcement, etc… telling customers that only self checkout was available so they didn’t make rhe the mistake of buying a lot of groceries that they would have to check out themself. At least they’d be offered the courtesy of making an informed decision. The employee told me to stop complaining. I left the buggy of groceries there...

The selection at this Giant can be up and down, but the produce, deli and fresh meat sections are always stocked well. The staff at this store are always extremely pleasant and helpful. There's a young man who works their self check out area, I can't remember his name but he has dreadlocks, I want to say maybe Tray? He's always so helpful and polite and keeps that area humming along. My only concern area is the pharmacy. Not because the associates there aren't pleasant, they are extremely so, but whenever I put in a prescription it takes forever to fill. Today I dropped off 3 prescriptions at 12pm and at 415pm went back to pick up and was told it would be another 10 minutes or so, because they had to count them out and label them. Isn't that all they do? So basically they didn't touch my prescriptions for over 4 hours till I showed up to pick them up. Same with the man who came to pick up in front of me. He also wasn't very happy.

9/11/21 Recently I have been having a huge issue with the store selling expired food. Many canned goods are expired and today I bought a package of hot dogs that were so old the liquid in the package had turned to a white slime, disgusting. I have no confidence in this...