Panera Bread — Restaurant in Maryland

I placed an online order and paid with my credit card beforehand because i did not have a lot of time and needed everything to be ready when I got to the restaurant. I drove all the way to the restaurant only to discover that once the online orders are prepared, they are placed on a shelf that is unsupervised and anyone who enters the store has access to it and can freely take whatever they want. Someone got a free meal today because they walked into Panera and took my order because they knew that they could. The absurdity of managing online orders in this manner ----in this location------is truly baffling!! I just can't imagine someone in business not knowing that this makes absolutely no sense!!!! I spoke to the manager about it and she stated: "Ths is how online orders are handled in EVERY Panera. I will make your order again........." Here is the point: People who place online orders generally do not have time to wait for the order to be prepared AFTER they arrive at the store-! Also---why does the general public have access to my food? Does this make sense? Am i missing something??? and Just because a procedure works at another Panera does not mean that it is feasible to do it at your location! I can't imagine how much money this store loses from people coming into the store with their personal cups and filling them up with drinks that they did not pay for (I see it all the time at this location) and stealing other people's food because it is their's for the taking, I realize that not all theft can be prevented but some of it can and Panera needs to do better for its faithful customers and employees who deserve better!!! Panera Please make it make sense!!!!! It can't be that difficult to figure out how to provide quick access to online orders without placing customers' food "in the lobby" where anyone can take it.....For my inconvenience, the manager offered me a danish. I don't eat danishes and thinking that a danish appropriately addresses the bad experience is an insult. After pushing her to offer something more approrpiate, she was responsive and it was...

We have been with Panera for long time and love the type of food and drinks and the deals that is presented by the company to their customers. I came to this location and asked for a value duet of Turkey&Cheddar sandwich & cream of chicken & wild rice soup, and I ordered an ice tea since we’re a sip club members. I was charged $ 18 and some change and on top of that some tip. When I was having the meal it hit me, why I got charged that much, so I went back to the young girl who rang me up and told her that I think the charge is not right cause the value duet rounds between $6.99 - 8.99 depends on your combination. The girl and another one with her denied that there is such a promotion at the store and claimed that it’s online deal only. I didn’t make a big deal of it . The sad thing is that the company spends the effort to gain more clients and whether the girl doesn’t know or thinks that this way they’ll make more revenue might throw the customers away. If you search this meal online, then this is the answer ( simple but they didn’t spend the effort to make a customer satisfied):

the Panera Bread Value Duet meals are not online-only. They are available for dine-in, rapid pick-up, curbside, delivery, and drive-thru at select locations, in addition to being orderable online. Value Duets are pre-set pairings of menu items priced between $6.99 and $8.99

Note: forgot to mention that I was charged for the drink also which is free to sip club membership, off course she entered a different...

Had to wait in line during rush-hour just to find out that I can’t use my gift card that is been registered to my account in store. Got out of line ordered on the app for dine in, And at that point, the app told me it would take 30 minutes for my order. I the ask the employee, since I selected dine in on my app, whether to wait at the rapid pick up or the usual dine and pick up, In which he told me rapid. 30 minutes go by and my order is ready I get up from the table i’ve been sitting at and go to the rapid pick up area. There the woman asked me for my name and I give it to her. Then she promptly ignores me and starts talking to and messing around with her coworker. Another few minutes longer she’s no longer interested In doing her job and my order isn’t showing up. Finally, I walk all the way down to the dine in orders to find my name and order has been sitting there the entire time. No one called for me and the entire experience was a complete waste of time and energy. This place needs to get its employees under control and they need to have an attitude check. Also they are either skipping training or allowing new employees to handle the lunch rush all on their own. Try a different Panera if you don’t wanna waste your...