Ceremony Coffee Roasters - Riva — Restaurant in Maryland

I spent the morning in hospital getting chemotherapy and stopped at ceremony to treat myself a latte. When I picked it up I knew immediately it was not as hot as I liked. The barista was not very friendly so I hesitated to tell him, but I knew that if I did not I would not drink it. So I nicely asked him to heat it up he said there was no way to heat it up and he would have to throw the original latte away and remake it. He seemed quite angry and in. A condescending tone said, you'll have to wait. Then he proceeded to make 3 drinks of people, who were behind me in line before making my latte.... He didn't apologize. He didn't smile, he didn't say please or thank you. He just slammed the newly made latte down and walked away. And of course, he didn't make it any more hot for me. I just took it and walked away. Too weak from getting chemo and sad that one week before Christmas, I was treated so poorly by the young barista at Ceremony...

My first and only visit to Caffe Pronto left a bitter taste in my mouth. I tried to simply order two shots of espresso over ice, only to be told that "they" don't prefer to serve it that way because "they" don't prefer the taste when it is made like that. I had entered this cafe with the impression that I would be the one drinking the espresso and not them, so I was somewhat puzzled by their reluctance. My barista and her coworker then spent a little while deciding whether or not they could break with management rules and allow me to have the drink I wanted. With noticeable, reluctant sighs they relented, but only after a stern reminder that my extremely simple drink choice was against store policy. Was I really asking for too much? Why was the customer service from this shop so horribly inadequate?

As of yet, no response from the owner to this review - despite a response to Internet problems in February. This is also...

Unlike the top-notch Ceremony in Baltimore's Harbor Point, this one left me cold.

On a first visit, unfriendly staff were disinterested in talking about the coffee (nobody in line). The homogenous late-morning crowd all but filled the smallish store with their presence, but not with energy. Strange for a place that should be heavily caffeinated.

I selected a mini-bundt cake from the meager pastry offerings. Asked if it could be warmed up, was tersely refused with no explanation. The cake? Well, it was unfortunately adhering to the "gluten-free" trendiness, and tasted like it was made by someone who once saw a bundt cake. It might have been better warm...

Add in the bizarrely twisted, cluttered parking lots of this heavily paved part of suburban Annapolis, and the place had all the charm of an airport Starbucks.

Skip it unless you...