Windsor — Local services in Annapolis

I am writing this to share my unpleasant experience I had with one of the employees of the Annapolis Maryland mall location. I was excited to bring my friend as well as my 13yr old daughter there this past Saturday September 22nd. I am a frequent Windsor shopper I love this store. I speak so highly of it to everyone I encounter, I recommend it all the time. However this time I my Saturday was ruined by a not so friendly staff member if I had to give a description I'd say a bit heavy set African American male. I asked him for help and he blatantly ignored me several times, even to the point where I semi yelled "hello excuse sir, can you help me" he completely dismissed me. When it came time to making eye contact with me he pretended he never heard me because he had headphones in his ears which I believe was a lie because the people at the other end of the store heard me. When I was standing in line for about 5mins he did not acknowledge me but as soon as a caucasian woman came next to me he told her to come to the register and told me "excuse me ma'am there's a line!" When I had been in line the whole time and the lady had literally just came up. I am so offended and disappointed I feel disrespected and I'm appalled at his behavior towards me. He also told one customer that the reason they didn't have certain items at the store is because not alot of Spanish people shop there... but they shop at the...

Had great clothes, wonderful prices! Got a VERY nice prom dress for cheap. Most employees were very nice and friendly! Experience would’ve been great if it wasn’t for one rude, condescending employee. As I had several dresses to try on, I was in and out of the dressing room- as expected. She checked on us towards the end- and put empashis on how long we had been there. Went on about how many dresses I had and how I’d been in there almost an hour. After I finally exited the fitting rooms, I looked around for a while, and decided to try one more on. When I came back towards the rooms, she questioned me for coming back AGAIN, and rolled her eyes right in front of us. She continued to stand in front of my room, waiting with my company for me to come out. She then pressured me to buy one dress over the other for almost 10 minutes. Overall, she rushed us through our fitting process, and was very condescending to us and other young girls trying on...

I came in with a return this past weekend and there was complications with getting it refunded to me the way I had paid for it and Jessica was the most patient person. I honestly do not think I would have stayed as calm as I did if she was not calm and talking me through everything she was doing and what was going wrong. It took almost an hour of her trying different methods and contacting management to try and get my refund as I paid for it, not once making it seem like I was and inconvenience or troubling her. Even when other employees were trying to make me take a gift card for the refund, she would not accept defeat and made sure I got my refund as I paid for it. She went above and beyond and made a crazy situation calm, to be honest she deserves all the hype she can get because she always on her A game when I come into the store and one of the best customer service...