JCPenney — Local services in Antioch

I frequently shop at JC Penny as does my husband. He likes the Jewelry department and he is always pleased with the service he gets there and has spent a lot of money over other years. I have normally had good experiences at JC Penny at this location, but today it all changed thanks to one sales cleric in the Ulta location. I went to the store with the specific purpose of buying 4 bottles of perfume for gifts. I expected each bottle to be about $75_$100 so I expected to spend close to $400. The display for the perfume I wanted was outside Ulta in the aisle way and there were only two out. They were out in the open My daughter and I stopped to look and when I picked up one box the alarm went off. I put it back on the shelf waiting for someone to come help. After a few seconds the sales clerk from inside Ulta walked over and took the box from the shelf didn’t say a word and walked back in to the Ulta area. She did not ask if she could help me or acknowledge I was there. As she was walking away with the perfume box I asked “Are these not for sale”. Her response was no they are not for sale. I responded “So are these just for display, I wanted to buy 4 do you have more”. Her response was “we don’t have more and they are $70.” I responded to her “I didn’t ask how much they were I asked if they were FOR sale”. She responded “They are not ON sale and are expensive $70”. My response, I asked if they were FOR sale not ON sale. She still didn’t get it, as I asked because I assumed the items were not for sale since she took it off the shelf as I was looking at it and never asked if I had questions or needed help. Her attitude was unpleasant and rude. By her response I could tell she was basically saying “you can’t afford this” and she also clearly did not understand the difference between the words FOR and ON. I told her I didn’t appreciate her attitude and walked out. I went to the jewelry department and asked if there was a manager on duty who I could speak to. The manager who came over was very apologetic and said she would counsel the employee. She asked me to not judge the entire store by this one person, but frankly it is difficult not to. I walked out without buying anything today (a first for a trip to Penny’s for me) and drove to the Ulta store at the streets in Brentwood. I spent $400 and got excellent service. I did not get the specific item I wanted which appear to only be at Penny’s, but at this point I was in no mood to spend money there. . I like having a JC Penny close by and hope they remain open, but customer service counts, and their employees need to not treat every individual who walks thru the door like someone who is either there to steal or is not worthy of their time. UPDATE AFTER RESPONSE- If you read my review it was clearly just feedback. There is no ongoing issue as based on my interaction with the salesperson I made the choice to take my business elsewhere and buy a different product all together. No response needed or wanted. Yet JCP responds by apologizing for the “inconvenience “ and referring me to their phone line where you place orders or ask about products. I guess they still think I want to order this product from them. That ship has sailed, and just an FYI when I walked out of the Ulta at JCP it was empty, not a single customer in there, and the entire time I stood outside by the jewelry counter waiting for a manager not another single customer walked in. Compare that to the Ulta store (filled with customers), Sephora in Kohls (filled with customers), or Sephora store (filled with customers)…in store customer service counts and in any of the others places I mentioned, I have never received rude...

So my boyfriend bought me a nice sterling silver anklet for my birthday. I had it for a couple months before the clasp broke off. I wasn’t worried because he had bought the “protection plan” that stated it covered that repair. So I brought it in to the jewelry department and they said it would take 3 weeks to fix. They told me it’s just a clasp and most likely should be able to fix. 3 weeks later, they call me and tell me it’s “not repairable” because it costs more to fix the anklet than what it’s worth. I understand my boyfriend got it on sale, but seriously? What’s the point of buying this protection plan if you won’t fix someone’s piece of jewelry they bought from you? And then she said I could take the “buy out” option, which means she would have to send it out for another 3 weeks and in return I would receive a voucher for the same price he bought it for to TRY and buy another for the same price. And then she said there were no anklets that are similar to the one I had, so I would have to wait for an anklet to be delivered or restocked. Seriously don’t waste your time or money on any jewelry here. You’re better off going to ANY other place. I’m quite honestly frustrated you couldn’t fix a single clasp. Now I will go to Michale’s and buy the clasp and fix it myself, when we paid for a “protection plan” specifically for this scenario. Thanks for...

This review is for the portrait studio. If I could give 0 stars, I would. I booked an appt for 5:15pm on December 18th. Upon entering the studio at 5:00pm, it looked very much chaotic (families all over the place). I head to the front desk to check in, only for the front desk person to tell me there are SIX families in front of me. Unfortunately, everywhere else was booked so I had no choice but to wait. It was people who was scheduled for 2:30pm who didn't go in until 6:30pm. Not once was the front desk person apologetic. To be honest, she was hardly ever around. People who were coming in had to ask other families what to do or how long the wait was. Very much disgusting! Imagine trying to keep your toddlers clean and awake while waiting during this long period of time. They said each studio session was supposed to be a max of 15 minutes, however certain families were allowed to stay in for 45 minutes. The manager of the store (caucasian women with glasses) was asked to come in to diffuse a situation between another family and a photographer. After she was done, I asked her is this normally how the studio is run. She catches a bad attitude and says, "they just lease this space from us, we have nothing to do with them" but yet you're here diffusing a situation. Nonetheless, I will never be returning to this studio or store!! Poor customer...