Alan responded and came out to measure last fall before the surface was poured and afterwards during the spring to confirm. He did so in a timely manner and provided a reasonable estimate. We ordered the product and were given a time frame for which the product would be installed. That time frame was met.
However, communication was less than average and we were not notified of when the install would actually take place.
I was lucky that I happened to be home that day because there were several placement and perimeter questions that came up that my wife wouldn't have been sure on how to respond.
Once the court was in it looked great and my kids loved it. They began using it everyday. It was really great timing given Covid.
About 3-4 weeks after installation my court slid about 3" off of the slab. After repeated attempts to contact Alan I finally had a conversation about it with him weeks later and he said that due to the grade of the slab and if the finish is brushed or not determineifitwill slide.
Given that my court is an outdoor court, it does have a grade so that water will run off and it does have a brushed finish. At the end of the conversation Alan explained that the court must be reset and to do so it must be taken apart.
I was disappointed because I believe that an experienced team like his should have realized during the spring measure and at least during the 3 hour install that my court was likely toslide given the grade. I should have been made aware of this likely issue and been given a solution at that time.
Later to correct the problem Alan saidthat 2x4s or similar be used like concrete forms a dn be dug into the ground to hold the court. He didn't offer to permanently fix the problem but I was able to have him agree to reset the court for me so that I could fashion a fix.
The court was reset in a timely manner but wasn't reset in a way that works adequately allow for me to make a permanent fix. I spent another 3 hours resetting the court and using fixing angle irons around the perimeter of the court with tapcons to hold the court from sliding...
Read moreI work with individuals who have disabilities. I am extremely disappointed in Millz House due to their inconsideration of the individuals I serve. Today, we went there as a group. There was 8 individuals and 4 staff who went here for our morning activity. The staff there asked us to leave after being there for 10 minutes because there is an “age limit”, which we never saw online, of 10 and under. Mind you, we have been here about 10 times and 8/10 times everything was fine. We didn’t have any issues. Our group is aged from 18-30. They all are on the spectrum of autism. A staff member approached me this morning and ,in lamest terms, asked us to leave because it was “too busy” due to their charity play they have going on currently. We paid the full price and were still asked to leave. The complaints we got were that some of our individuals were “swinging too high and the younger children could get hurt”. This was understood until I saw young children swinging just as high as our individuals. They kept telling us that they “want to be nice neighbors” but they were actually just incredibly rude to us and kept pushing us to leave. This is the second time it’s happened. If I had a child, 10 years or younger, and they had disabilities, would I get kicked out? Probably. They are discriminating against our individuals and it’s not fair. They also referred to them as “adult children”. I have never experienced something so rude in my life. I can guarantee you that we, as a group, will NEVER be coming back. Also, myself and my 1 year old son will never go there due to the attitudes of your staff. I hope you guys are happy...
Read moreI've been here years ago for a family birthday party but bringing my toddler here for the first time was such a treat. While I was checking in, she kept saying "mama go this way, there's swing sets there ! Wow!" Her amazement was priceless but even better was seeing her confidence grow while using some of the larger swing sets.
Check in was quick and easy - just sign a waiver and pay the daily drop-in fee - $8. I think there's a punch card you can purchase so that the visits will be cheaper in the end. My daughter had so much fun this time that I think I'll have to purchase one for next time.
There's a ton of different options here for open play - a basketball court with a smaller hoop that toddlers can reach, ping pong table, a room full of various sized swingsets, and 2 large trampolines. We were here for 2 hours and my daughter didn't want to leave ! She had so much fun and it was fun watching her. It's perfect for the winter months when you want an indoor play option and your child is feeling cooped up.
They have a party room that can be used if the store is rented out. There is also a small lobby area and that's the only area where food and drink is allowed. Definitely bring snacks to eat there because your kids will get hungry! Plenty of bathrooms too - I think I counted 3 - so it's easy to wash those germs off. We will definitely be...
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