The Home Depot — Local services in Apple Valley

The store itself is fine. The workers are ok. However, I would avoid doing custom window treatments through Home Depot, specifically the Apple Valley location. My wife and I have been going through this mess for over a month and it's like pulling teeth to get any answer or even the work be completed. First, we went to the store one evening to look at the different design options. That night, there wasn't an employee in sight in either the aisles or the desk area that they are assigned to sit at. We left the store after locating a QR code on an advertisement about customer window treatments, assuming that's what we needed. The very next day, I called the number that was provided to me via email and the female representative advised me that they only dealt with certain brands, not he Bali blinds that we found that we liked. We were advised to call the store back. I contacted the store about the blinds we were interested in, paid the $50 to have Crew2 come out and measure the windows. We were told that Crew2 would be the people to ask about what style blinds would work well. Crew2 arrived during their scheduled time, and flew threw the measurement process and barely spoke a word to me. When I asked questions, I was lucky to get a 1-2 word response. It was apparent to me that I was on a long list of jobs, and he wanted to just get the measure done and get out. The Crew2 associate told me that the measurements would be in-store within a couple days and we should except a call from the store. We waited patiently for 2 days, with nothing. Being proactive, I contacted the store and there was quite a bit of confusion of whether our measurements were in or not. We were advised over the phone that the measurements were in and we could come in an order the blinds. My wife and I, later that evening, went to the store to place our order. The worker that we spoke with in the Flooring/Window treatment area looked in the computer and said that he could not locate our blind measurements. We were adamant that we just spoke with someone at the store earlier in the morning and the measurements were in. We were not leaving without an order due to a sale that Home Depot had on the Bali blinds. Fast forwards 2 hours.... yes 2 hours, we sat at the store trying to get our order completed. The associate that helped us was a very very nice gentleman but clearly there is an issue with the process in which customer treatments are ordered. It was not until the manager came and took over the order that we finally finished our transaction. The associate then tells us that the blinds will be shipped directly to our house, and when they arrive it is up to us to check for damage and missing components, and the contact the store with our findings. We left very confused as to why it was our responsibility to check for damage or missing items. This is our first window treatment order and we haven't the slightest clue what to look for. The next day, I receive an automated email from Crew2 saying that they received the order and I should expect a phone call shortly to schedule the installation. A short while later, packages showed up, spanning 3-4 days and we finally had all of our blinds. It was apparent to us that a number of the rotating tilt wands were missing. I contacted the store, and after a couple phone calls later - the tilt wants were finally ordered. The associate also tells me to expect a phone call from Crew2 to setup the installation. More than two weeks after the original automated email was sent to me, I have yet to hear back from anyone. I contacted Crew2 and left a voicemail for their scheduler with no response. I contacted the Apple Valley store and let them know about my situation and they said that they sent a message to someone, but also encouraged that I contact Crew2. I advised them that I had already done that, with no response but I would attempt one more time. Here we are, over a month after this saga began and we are sitting with blinds in boxes, waiting for something...

I dont even know where and how to start. In short, I do not recommend doing business with Home Depot before you exhaustively look for other options. This is worest experience that any customer has to go through. They put me thr hell for almost 3 months on a number situations/purchases.

I ordered blinds and made the payment on August 22,2025 and scheduled delivery date for September 15. It didn't happen until the September 21st. Once the blinds are delivered, I called the store and they scheduled installation for September 24 @ 11 am. But, the technician showed up at 3pm. I waited all day long. He arrived and opened the boxes in my garage and said that "brackets" are missing which were supposed to come with the blinds in the boxes. So, he can't complete the installation and left the boxes scattered in my garage. Then installer and I contacted the store and informed the matter to the associate...and the installer told the associate to make the order of tge missing brackets on September 24th. The associate agreed. Later that day, the associate David, called me and told me that he put the order through and expect delivery 7-10 business days. As a follow up, I called the store on the 29th or 09/30 and asked the status of the oreder but the customer service person named Carol said, "the item is not ordered yet and I am making the order now" and told me to waite another 7 -10 business days. I did. On the last day of this timeframe, I called and asked to transfer me to Carol, they did and they pick up call but hang up on me several times and no one is picking up my phone ever since.Then, I walked in the store after the 7-10 business days are lapsed and spoke to a supervisor who knows about it. But, they said they don't have any update and can't do anything about it. The 7 - 10 days for delivery are only ETA. So, told me to waite. Now, another 10 business day passed but haven't received the missing items. Then called to customer service and spoke to Amanda O. and she said the order is expedited and will be delivered on October 22nd by 8 pm. But, not delivered. In the meantime, I have received an e-mail from Home Depot that states "your installation is completed" when the missing items are not delivered and no installation completed. Then, I called the store, associate picked up and transferred me to customer service, they picked up and hang up on me. I called again spoke to someone in the order expedition desk and explained the situation and they stated that the email is a glitch and I will receive the items. Now, I don't know who to contact, the payment is due and affecting my credit history. The same thing happened to me over appliance order that they sent me defective items 4 times and put me thr hell for a long time. This is absolutely unacceptable and no one should go thr this. Given the extent of hardship that they put on me, I came to conclude that this company do not care or if it does, it is selective and this is irresponsible. No leadership whatsoever. To see this level of inefficiency in the 21st century is unthinkable. If there is any leadership, please fix this and complete the order as soon as possible or cancel the purchase and refund my money. I have made calls after calls but...

I love Home Depot and have always chosen them over the competitors but sadly this is probably going to change. We have been updating our home so that we can list it to sell and the first thing on our list was the countertops. We scheduled and appointment a week in advance to make sure someone could dedicate that time with us since we would have to bring our kids and wanted to get in and out as quick as possible. We arrived on 10 minutes early to just look around. No one approached us which was odd but we didn't think anything of it. After waiting 10 minutes past our appointment time we started getting annoyed. We asked someone near by and they said the girl we had our appointment with went to lunch.....why go to lunch if you have an appointment. We waited almost a full hour with our kids running around for someone to finally assist us. At this point the girl showed up. She wrote up the plans after we asked our questions and we went on our way. Never heard from her again or received any follow up. We had to call to find out when the measurement was happening, then call again to see when installation was. We confirmed at the home depot appointment that certain things were included then asked again during the measurement. Slowly but surely additional charges started trickling in. They were never initially discussed but we accepted them and moved on. Installation day came and the countertops were beautiful so to rate the quality I would give a 5. But then it all goes down hill. Installers left a mess in our driveway, they didn't complete the installation and gave us no time frame. We were then told the 4 inch backsplash that we asked about multiple times in the beginning was not in the invoice and it would be an additional cost...they come back to install the rest and got the measurements wrong so had to come back yet another time. This took at least 5 visits to finish our kitchen and my parents who also went through home depot for their kitchen 3 times the size had everything done in a day. What bothers us the most is there was NO follow up at all. No one ever knew what was going on and the lack of communication was appalling. We had other projects we wanted to do before listing our house and this experience completely turned me away from wanting to move forward with home depot. I grew up shopping here and always loved it. Now that we are planning to build a home we had a lot of things we had planned to use Home Depot for. I'm not sure I would ever go back for a project like this again because of how stressful this process became due to the lack of follow up. Suggestion to Home Depot would be to communicate with your customers and keep them up to speed on what is going on. If you call me to tell me things may be a week out then I am understanding. But if we have to call every other day to get no answers then there...